Ravi Gurjar

Experience

• 

  GLARE TECHNOLOGY INSTITUTE PRIVATE LIMITED

  Jun 2015 - Jun 2016

  IT Manager

  Maintenance of networking devices, Hardware and software installation and laboratory setup

• 

  Aforeserve.Com Ltd

  Jun 2017 - Jun 2018

  Residential Specialist

  Residential engineer, floor network management, domain server management ,emergency it support, VPN support

• 

  CMS IT Services

  Jun 2018 - Dec 2020

  Customer Service Specialist

  • Responsible for Improving Customer Support Experience, create engaged customers and facilitate organic growth.• Took ownership of Customer issues and follow problems through to resolution.• Proactive engagement in new process strategy.• Ability to prioritise day to day tasks with overall business objectives.Home

• 

  Experience.com

  Jun 2022 - now

  • Maintain ownership until resolution of Technical Issues.• Handle and execute side projects independently.• Provide severity and scope analysis of issues, inquiries and requests.• Assisting users with product issues and concerns and communicating steps to resolve problems.• Identifying and analysing problems with software, including failures, bugs and system issues.Skills: Escalation Resolution • Expert for all the products and features of the XMP.• Handled Escalations to provide resolutions.• Partner with the customer to ensure high product adoption.• Constantly review client health including data ingestion, mismatches, and product adoption.• Monitored Support Cases for assigned accounts to ensure timely resolution and escalate as necessary to coordinate cross-departmental resources as required.Skills: Technical Support • Product Support •

  • PoC Engineering Team + Product Support Specialist Tier - 2

    Jun 2023 - now

  • Customer Support Specialist (Senior Specialist)

    Jun 2022 - now