James Brake

Experience

• 

  PAPA JOHN'S PIZZA

  Apr 2013 - May 2016

  Asst. General Manager, Manager, Driver, Cook

  Worked full-time while full-time studentProgressed through multiple promotions, based on subject matter expertise & dependabilityManaged staffing challenges, including tardiness, focus & attitudeResponsible for directly addressing over 5,000 customer complaintsFielded multiple roles, including scheduling team members, driversRecipient of the 2015 Top Comp Percentage Award for best combination of sales, costs & customer service ratings, among all restaurants in Midwest Region Show less

• 

  Menards

  Apr 2017 - Jan 2018

  Down Stocker/Morning Stocker

  Part-time employment while completing full-time degreeVolunteered for cross-training in other departments, to develop additional skills & assist other areas during staffing gapsStocked shelves and breaking bulk pallets down to manageable sizeProvided high level customer service and helping communicate with many people in a fast paced environment

• 

  MBS

  Nov 2018 - Nov 2021

  InSite Client Representative

  Responsible for a 400% increase in efficiency of client websites under management, including current customers, new customers, mockups, design & regular content changeTook over 10 client websites with challenging client-relationship history, including 50% which were at-risk of churn, contributing to a 100% save rateLeveraged expertise of specialists in peer group to cover my own areas for improvement, including website design & Photoshop image editing, resulting in increased quality of service deliveryTraining & retraining client personnel at 17 different clients on Content Management System (“CMS”), including some client employee with minimal technical expertiseManage & maintain content for ~50 current client websites, according to seasonal changes (marketing promotions for Back-to-School, Homecoming, etc.), Saved ~$60,000 worth of at-risk sales, by partnering with client’s nontechnical users, to identify an alternate solution for a failing API connection. Solution was meant to be a temporary workaround, but is still in use 5+ months laterDeveloped my expertise in Jquery, jscript, CSS & PHP, based on my academic foundation Show less

• 

  Missouri Gaming Commission

  Nov 2021 - Sept 2022

  Application Developer
• 

  Missouri Department of Health and Senior Services

  Nov 2022 - now

  Senior Application Developer