Demetrius Swoopes MBA, Life, Health, P And C Licenses

Experience

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  Primus Financial Services

  Sept 1995 - Nov 2000

  Wholesale Supervisor

  Daily operations of the Wholesale Department including Dealer Performance Reviews to extend lines of credit to dealers for inventory, new facilities, and capital loansScheduled frequency of review and physical inventory audits for dealers. Audited dealer financial statements on a monthly basis Supervision of staff in the Wholesale Department Staff Other Positions Held... CREDIT SUPERVISOR, COLLECTIONS

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  Honda Financial Services

  Nov 2000 - Aug 2008

  Customer Service Supervisor

  Supervise Customer Service call group consisting of CSR’s and Support Group Training and development of CSR's to provide excellent professional service to all customers Coordinated schedules to meet business needs Conducted employee meetings to discuss progress and areas for improvement Prepared and administered Performance Appraisals and set defined goals for career paths Daily Call Monitoring of CSR's Improved Completion Rate and CSI scores. Develop Best Practices. Other positions Held... SENIOR CREDIT ANALYST AND BRANCH OPERATIONS MANAGER (MOTORCYCLE DIVISION) Show less

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  Prudential Insurance

  Aug 2008 - Mar 2011

  Financial Professional Associate

  Financial Professional with Series 6 and 63 Lincenses as well as Life and Health, Variable Products and Property and Casualty in the states of Georgia and Alabama

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  Churchs Chicken

  Mar 2011 - Apr 2012

  Lead Qualifier Domestic Development

  Prequalify all incoming franchise leads received via phone or internet including verification of financial statements and background screening. Execute special email and calling campaigns to potential franchisees. Management of state of the art CRM tool used to house franchisee database. Prepare franchisee files for committee review.

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  Regions Bank

  Oct 2011 - Aug 2012

  Financial Services Specialist

  Business development for personal and business financial products and services including loans and credit cards. Personal banker developing strategic financial plans for clients including investments and insurances. Consulting with clients to ensure proper account set up, type, maintenance and service. Responsible for Branch Sales and Service.

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  Verizon Telematics, Inc.

  Aug 2012 - Jun 2014

  Call Center Specialist Supervisor

  Supervise and Manage Vendor Call Centers located in Rochester NY and Phoenix AR for the State Farm Drive Safe and Save with In-Drive Program. Responsibilities include serving as Training Liaison as well as implementing and updating training material for Call Centers. Assist in new hire process to determine time frame for new hire productivity. Conducting Role Plays as part of training for new hires. Management of the Sales Process and Sales Performance of Call Center Representatives. Real-Time Call Center updates/management. Quality Assurance and Quality Management Liaison including incident management. Capturing calls for training and coaching of Call Center Representatives. Supervise and Manage Call Center Supervisory Staff to achieve KPI for the Call Centers. Show less

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  Cox Automotive Inc

  Jun 2014 - now

  Associate Manager AutoTrader

  Manage a team of individual contributors in a fast paced changing environment. Establish clear, measurable individual and team goals and provide timely feedback on progress towards these goals through one on one’s, coaching, team huddles, and team meetings. Interview, hire, train, develop and attract top talent while ensuring a pipeline of talent is established for future roles ensuring alignment with budgeted headcount. Lead, motivate and coach employees to develop their skills and career advancement through timely follow-up of individual development plans. . Analyze, develop, and report on team KPIs and RSG’s while driving for improvements.Proactively track and communicate daily, weekly and monthly goals at the individual and team level, identify and address performance issues, and assist with resolving client issues and escalations as needed. Participate in strategic planning, budget management, and development of policies and procedures and training material. Maintain a working knowledge of relevant Autotrader applications and systems, product suites, clients, and reporting capabilities and share knowledge with team regularly. Work with team members to assure Quality Assurance with client contact through call monitoring, and coaching. Work with team members to ensure a quality plan is in place and executed across the team for best practices involving client contact. Plan, oversee and drive a culture of continuous improvement ensuring proper documentation of process maps, work instructions and procedures as needed. Ensure consistent application of department and company policies and procedures are applied. Work with peers across the organization and industry to establish and execute best practices. Effective Leader with Change Management Process experience. Show less