DARLENE MATTHEWS

Experience

• 

  Law School Admission Council (LSAC)

  Nov 2000 - Apr 2020

  Fostered the streamlined, efficient function of diverse LSAC operations, governing key administrative needs as well as a range of client / candidate processes. Addressed incoming inquiries, drafting responses, correspondence, and answering emails. Aided senior leadership, including the Senior Vice President of Candidate Services and six managers, in general day-to-day functions, maintaining calendars, arranging travel, and coding and processing expense reports. Managed internal team, coordinating workflows and task priorities to deliver seamless enterprise operations.• Provided customer service to candidates, recommenders, prelaw advisors, and law schools • Administered LSAT tests to candidates nationwide, ensuring comprehensive compliance with rigid testing standards and requirements. • Ensured ongoing operational success, drafting user manuals, procedures, and PowerPoint presentations for use in future training and communication. • Built a lean, efficient administrative team, training new staff in the optimal execution of key LSAC policies and procedures. • Aided the development of new systems and technologies, serving on user acceptance testing teams to provide key insight into program challenges and successes. • Planned, coordinated, and hosted webinars, delivering informative presentations and communications on a range of LSAC operations. • Developed a timeline to determine how many temporary staff were needed each year. Show less

  • Segment Coordinator

    Dec 2018 - Apr 2020

  • Coordinator/Administrative Assistant

    Jun 2016 - Dec 2018

  • Administrative Assistant

    Nov 2000 - Jun 2016