Sujitkumar Kasturi

Experience

• 

  EClerx

  Mar 2007 - Dec 2014

  Associate Process Manager

  • Creating/amending user’s domain account in Active Directory for New Joiners & Transition users• Providing Access to Terminal Servers and creating RDP account. • Providing application accesses, creation/amending Shared folders accesses.• Setting the user policy for different levels/positions • Updating roster reports (people planner) as per HR/RM requirements.• Maintaining SD tickets with basic troubleshooting as Desktop support engineer(L1 & L2)• Generating MIS reports for Daily reports, Weekly and Monthly metrics for internal HR management (Joiners, Leavers & Movers).• Maintaining Database and taking backups for enhancing efficiency and streamlining of the process.• Monitoring the servers and Websites(health/utilization) and sending MIS reports to wide audience/top managements.• Attending conference/singular call with clients and top managements. Show less

• 

  KK Melody Music Company

  Jun 2011 - Dec 2019

  Audio Sound Editor

  I create the sound track by cutting and synchronising to the audio, sound elements, such as production wild tracks, dialogue tracks, library material and Foley in analogue or digital form and present these to the Re-recording mixer for final sound balance. Depending on the complexity and the tightness of the schedule it may be necessary to employ a Dialogue Editor and/or Foley editor. I work closely with the Sound Designer, Re-recording Mixer and the Director to establish what sound effects are required throughout the production and to ensure that these effects are available from sound effect libraries, or can be created to production requirements within tight time schedules.I have released my own Hindi album song on 1st Sept, 2011 and Bhojpuri song on 18th Dec, 2011. Album Name Song Name Sherawali Meri Maa Meri Tho Sherawali, Meri Tho Jothawali - Hindi Kaa Maal Bha Aise Na Tu Chal Chala Bhayyake Sali - Bhojpuri Show less

• 

  Godrej Properties Limited on Minacs Payroll

  Jun 2015 - Sept 2016

  MIS Exec - Operations

  In this role I provide a strong reporting and analytical support to management at different level, publish performance dashboards, financial & non-financial reports and analysis. I have initiated process improvement activities such as automation and standardization of reports which increase overall reporting efficiency and effectiveness.

• 

  Lodha Group

  Oct 2016 - Dec 2019

  Key Responsibilities:1. Supporting sales team members for price change and other adhoc updates in sales force.2. Being part of sales strategy team and helping them with adhoc reports, pricing and presentation.3. Sales incentives calculation and ensuring timely release of same.4. Procurement of gifts and vouchers for consumer, sales and channel.5. Process improvement and development.6. Management reportingGenerated new deals for a real estate development company that focuses on multi-family residential projects, including real-estate market analysis. Show less 1. Created and updated users, reports and dashboards to track pipeline/stages for management visibility2. Developed reports and processes to continuously monitor data quality and integrity3. Onsite point of contact for salesforce for the inside sales team4. Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions5. Created training materials based on business requirements6. Provided support to all Salesforce users in Lodha and acted as the primary point of contact for end-user support7. Issue resolving and quick trouble shooting with end users8. Manage operational requests and troubleshoot issues, working with diverse user groups9. Manage mass imports and exports of data10. Carrying out Salesforce administrative work such as data entry, list uploading, list cleansing, reports, etc11. Customising the Salesforce platform to meet the company’s needs12. Keeping abreast of new CRM technology & innovations.13. Maintaining clear lines of contact with all colleagues14. Putting together Salesforce objects, fields, workflows, validation rules and profiles15. Executing test plans16. Handling specific Salesforce duties as assigned by senior managers Show less

  • Sales Operations Executive

    Oct 2016 - Dec 2019

  • Salesforce Administrator

    Oct 2016 - Dec 2019
• 

  Persistent Systems

  Dec 2019 - Feb 2022

  Module Lead at Persistent Systems

  Incident Management - Driving incident troubleshooting, RCA closure and summarizing issues/outages at executive level.• Ensuring the RCA for the incidents are completed within the SLA with meaningful insights.• Creating and management level dashboards and reports using ServiceNow.• Working with BU Ops, end users and other stakeholders to create new ServiceNow forms to submit their requests.• Working with BU Ops to identify top drivers of the issues, work with engineering on translating them into Jira stories and prioritizing.• Conducting Mock Drill Incidents during Business Peak Seasons to check the readiness and reporting at the executive level.Handling communication with external vendors for integration related issues such as Salesforce MCS, Informatica, Oracle, Qualtrics etc. Show less

• 

  IQVIA

  Feb 2021 - now

  Sr. Salesforce Administrator

  Ability to lead a team and recommend the best solutions and practices to business in terms of technology solutions in Salesforce.Perform design, development, testing, debugging and implementation of cloud-based applications in a high-growth environment.Partner with business operations teams to optimize Salesforce investments in Sales Cloud and CPQ along with other Saas platforms and best-of-breed technologies.Build solution on Salesforce.com platform, including development in Force.com, Visualforce, Lightning, Apex, Web Services, lightning and API’s.Partner with IT Support for Level 2 issue escalation and assistance.Work with vendor support contacts to resolve technical problems with applications, servers, and infrastructure tools.Research and find opportunities to utilize SFDC best practices, guidelines to improve system productivity, scaling and monitoring.Ready to travel to the office location in Seattle Washington, if required. Technology RequirementsStrong technical experience implementing and supporting Salesforce Sales Cloud, Community Cloud and Service Cloud.Understanding of Salesforce solution Architecture principles and best practices.Minimum 10 years of proven Salesforce and other ERP experience.Salesforce certifications a must.Jira/Confluence or SIM/Wiki technologies.Experience with CSS, HTML, JavaScript.Understanding of and experience with Salesforce.com architecture and API (REST, SOAP, Metadata, etc.).Technical background in application integration tools and native APIs to enable workflows and data feeds between SaaS platforms and point solutions. Show less