Howard Murray

Experience

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  Enterprise Systems, Inc.

  Jul 2004 - May 2008

  ERP/Customer Implementation Specialist

  •Designed and implemented network infrastructure solutions for global organizations, ensuring high availability and optimal performance. Collaborated with cross-functional teams to gather requirements, assess network needs, and develop scalable network architectures. Successfully deployed and configured routers, switches, firewalls, and other network devices, resulting in a 20% improvement in network reliability.•Managed and maintained network security protocols, ensuring the integrity and confidentiality of sensitive data. Implemented firewall rules, intrusion detection systems, and VPN solutions to safeguard network infrastructure against cyber threats. Conducted regular security audits and vulnerability assessments, leading to a 30% decrease in security incidents.•Provided proactive network monitoring and troubleshooting, minimizing downtime and maximizing network efficiency. Utilized network monitoring tools to identify and resolve network performance issues, reducing mean time to repair by 40%. Conducted root cause analysis and implemented corrective actions to optimize network performance.•Led network upgrade projects, overseeing the migration to new technologies and ensuring smooth transitions. Managed the migration from legacy network infrastructure to modernized solutions, resulting in enhanced network capacity and improved user experience. Coordinated with vendors and stakeholders to ensure timely project delivery and adherence to budgetary constraints.•Provided technical support and mentoring to junior network engineers, fostering a collaborative and knowledge-sharing environment. Conducted training sessions and created documentation for network configurations and troubleshooting procedures. Mentored team members, resulting in increased technical proficiency and improved team productivity. Show less

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  Key Methods

  May 2008 - Jul 2010

  ERP/Customer Implementation Specialist

  •Led end-to-end implementation projects for multiple clients, ensuring successful adoption of ERP systems. Collaborated with clients to gather requirements, analyze business processes, and design customized ERP solutions. Successfully guided clients through all project phases, including system configuration, data migration, user training, and post-implementation support.•Developed and executed comprehensive project plans, ensuring on-time and within-budget delivery of ERP implementations. Defined project scope, milestones, and deliverables, effectively managing resources and mitigating risks. Achieved a 95% on-time project completion rate and consistently met or exceeded client expectations.•Facilitated business process reengineering efforts, resulting in streamlined operations and improved efficiency. Conducted in-depth process analysis, identified areas for improvement, and recommended system configuration changes. Collaborated with cross-functional teams to implement process enhancements, resulting in a 20% increase in productivity.•Provided expert guidance and support to end-users during system testing, training, and post-implementation phases. Conducted user acceptance testing (UAT) sessions, identified and resolved issues, and ensured system functionality met client requirements. Delivered comprehensive training sessions, empowering users to effectively utilize ERP functionalities and optimize business processes.•Developed and maintained strong relationships with clients, fostering long-term partnerships and ensuring customer satisfaction. Acted as the primary point of contact for client inquiries, providing timely and effective resolution to issues. Conducted regular status meetings, managed client expectations, and proactively identified opportunities for system enhancements and upgrades. Show less

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  Primus International - Accra/Uswage Divisions

  Jul 2010 - Jan 2018

  Director of Information Technology

  •Aligned IT policies, infrastructure and procedures with divisional objectives/metrics, designing systems and controls (Sarbanes-Oxley compliant) that uphold user satisfaction and meet corporate, divisional, and legal requirements, resulting in a 20% boost in user satisfaction.•Spearheaded and effectively led a cross-functional IT operations team in successfully delivering over 20 key projects and audits, encompassing critical areas such as SOX compliance, Corporate Standards, and Implementation services.•Implemented robust risk management strategies, proactively identifying and mitigating project risks to ensure successful outcomes. Reduced project risks by 30% through effective risk management practices.•Led and successfully executed the transition of IT infrastructure from a physical to virtual platform resulting in a 30% reduction in hardware costs using VMware vSphere and ISCSI SANs. •Successfully managed vendor/contractor relationships and negotiated contracts, achieving a 15% cost savings while improving service quality. •Conducted comprehensive evaluations of cyber risk strategy and posture, focusing on data risk, cyber risk management, cyber risk frameworks and policies, as well as cyber risk measures, methods, and reporting. Utilized advanced analytical techniques to assess and enhance the organization's resilience against cyber threats, informing strategic decision-making and ensuring the implementation of effective risk mitigation strategies.•Spearheaded a cross-departmental collaboration, engaging IT, Finance, and Operations teams in the strategic migration of critical data and operational workflows from a legacy ERP system to an advanced platform•Developed and managed project budgets, tracking project expenses and resource allocations. Implemented cost control measures, resulting in a 15% reduction in project costs while maintaining high-quality deliverables. Show less

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  Murray Consulting

  Jan 2018 - Jul 2020

  Information Technology Strategist

  •Lead the software design, programming and implementation of a highly specialized database and application system, revolutionizing manufacturing processes in the Aerospace sector, resulting in a 35% increase in production output, a 30% reduction in material costs, and a 20% improvement in financial reporting accuracy.•Architect and deploy high-quality Android applications specifically designed for barcode data collection, resulting in a remarkable 50% improvement in data accuracy. Leveraged expertise in mobile application development and utilized industry best practices to engineer robust solutions that seamlessly integrated with existing systems, enhancing operational efficiency and enabling more reliable data-driven decision-making.,•Design and implement robust ELT/ETL processes, facilitating the smooth integration of diverse data sources into a centralized data warehouse. Leveraged industry best practices and cutting-edge technologies to ensure efficient data extraction, transformation, and loading, resulting in improved data quality, accessibility, and insights for stakeholders.•Demonstrate proficiency in providing comprehensive support for Enterprise Resource Planning (ERP) systems, with a proven track record of effectively managing and troubleshooting various ERP modules and functionalities. Show less

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  Homefinity

  Jul 2020 - Nov 2022

  Branch Sales Manager

  • Identified emerging real estate trends and adapted marketing strategies, leading to a 15% increase in lead generation.• Collaborated with product development and sales teams to align marketing strategies with product launches, leading to a 30% increase in new product adoption rates.• Introduced a creative referral program, leading to 50% more qualified leads from external partners.• Mentored junior team members, fostering a collaborative environment, resulting in improved team performance.• Achieved recognition as a top 10 producer and played a key role in doubling sales, contributing to an increase from $2 billion to $4.5 billion. Show less

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  NEXA Mortgage

  Mar 2023 - now

  MLO/Branch Sales Manager

  • Extensive expertise in back-office system analysis, including financial statement reviews, tax return assessments, and investment portfolio evaluations. Possess strong capabilities in analyzing income statements, balance sheets, and cash flow statements to determine a company's financial stability. • Utilize financial insights to drive strategic decisions, working in tandem with pricing teams to set competitive product/service pricing, ensuring optimal alignment with business objectives and market trends.• Collaborate with cross-functional teams including underwriters and loan officers to ensure timely and accurate loan processing, resulting in a 95% loan approval rate and a 5% reduction in loan rejections. Show less