Holly Pick

Experience

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  Cameron University

  Jun 2012 - Aug 2016

  ITV Facilitator

  Performed technology installations, repairs, upgrades, diagnosis, imaging, and management of computing equipment in smart classrooms. Provided end-users with varying degrees of computer knowledge with excellent support by resolving all software or hardware problems. Trained fellow student workers in the policies and procedures relating to the job duties of the ITV technician. Ensured coursework from ITV courses is distributed per the instructions given by professors while adhering to FERPA policy. Ensured academic integrity is upheld as stated in the Code of Student Conduct by students while proctoring exams. Show less

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  Khol's Department Store

  Jul 2015 - Dec 2016

  Customer Service Representative

  Train new associates in Khol’s return, credit card application, home delivery, and reward policies. Aid customers in the use of the Khol’s web application and kiosk use.Provide impeccable customer service to all clients.

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  Commanche County Memorial Hospital

  Jan 2016 - Jun 2016

  Information Assurance Security Team Lead

  Worked as part of a project team to coordinate database development and determine project scope and limitations for a bone and tissue tracking system. Tested software for security vulnerabilities, recommend course of action to computer science team to patch vulnerabilities, document penetration and vulnerability testing process, and create report documentation for threat levels for security vulnerabilities. Maintained documentation for project management of time, labor, and resource cost estimate for project accomplishment. Interacted with fellow team leads and project lead to ensure timely completion of project milestones. Mediated between multimedia team lead and computer science team lead due to scheduling issues for meeting times. Show less

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  Cameron University

  Oct 2016 - May 2019

  IT Technician for Computing and Technology

  • Provide advanced technical support relating to software and hardware issues in multiple environments related to Higher Education. • Setup and manage the current virtual desktop infrastructure for general use labs.• Manage users and computers in Active Directory Domain Services.• Lead in deploying hardware and software in a lab environment, which includes hardware setup, operating system deployment, and software installation.• Created Images for Deployment for Windows 10.• Working knowledge of client and server software in a networked environment, such as Microsoft Office and the Microsoft operating system product line.• Manage SQL servers and databases.• Research, source, and utilize new equipment and technologies that improve cost effectiveness, performance, and time management.• Have demonstrated networking experience.• Advanced working knowledge of PE environments, including creation and deployment.• Interface and communicate with faculty and staff, understand their needs, and provide support to fulfill the services requested.• Train new student workers and employees to help them meet expectations and standards.• Produce detailed documentation for work orders and other projects.• Work within a team environment to resolve issues.• Provide consultation for hardware, using software benchmarks through both research and demonstration.• Assisted in setup and management of local and regional events (AITP, C&T Expo, etc…) Show less

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  United Way of the Midlands

  May 2019 - now

  • Lead Data Analyst

    May 2019 - now

  • System Support Specialist

    May 2019 - Oct 2023