Jamison Waters

Experience

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  US Navy

  Jan 1993 - Jan 1997

  Interior Communications Technician

  Received excellent evaluations, recommendations and awards for superior performance of duties and technical proficiencies, Promoted to first line manager and received three letters of commendation for dedication and outstanding performance.

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  Velocity Micro

  Jan 2003 - Jan 2006

  PC Engineer, Sales, and Support

  Created, sold, and supported award-winning PCs raising Velocity Micro from an unknown company to an acclaimed industry leader. Created and managed the company’s initial RMA test program and also first WHQL program.Innovated new design techniques that became standard construction practice. Trained junior staff in PC technology, construction, repair, and customer service. Liaised with vendors for individual equipment testing and final PC-product refinement.Maintained company web-site's product information and driver database.Won praise for Velocity Micro by engineering leading technology PCs to showcase the latest products in many major publications. Show less

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  Fujitsu

  Jan 2006 - Jan 2009

  Field Engineer

  Supplied on-site repair and telephone support to clients through technical hardware and software expertise, minimizing downtime, and maximizing customer confidence in Fujitsu.Gave complete customer satisfaction by installing or repairing turnkey storefront operations systems, automated sales robots, and computerized kiosks. Reduced service requirements by providing thorough demonstration and training to customers. Improved repair logs and maintained electronic work order system to provide better service. Updated diagnostic and field technology and provided feedback to client IT departments and Fujitsu. Show less

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  Carl Zeiss Vision

  Oct 2010 - Jan 2015

  Service Engineer

  Defined service requirements for new and existing products. Established service capabilities for North and South America from scratch and conducted all service repair internally or by managing vendors. Maintained all service records, inspections, and repair lab equipment.Identified and resolved product design and technical issues with solutions that then became adopted globally.Developed or created new technical documents and training materials, conducted training for staff and customers, and provided technical expertise globally.Resolved new or existing complex hardware, networking, and software issues daily for Zeiss and Zeiss customers utilizing lengthy experience in the electronics and I.T. fields.Interviewed, trained, and supported a winning team of customer support individuals to serve North/South Americas. Show less

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  Joy Property Solutions, LLC

  Jan 2014 - now

  General Contractor/Property Manager, part-time

  Providing affordable housing in rural central Virginia. Create and maintain affordable housing through multiple trade-skill support. (electrical, painting, plumbing, carpentry, etc.)