Deep Enrich
Annette Candappa
Financial Advisor - Collections Legal & Recoveries
804 followers
Colombo, Western Province, Sri Lanka
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About me
Brand Executive | Singer | Thespian
Education
Good Shepherd Convent Colombo
2005 - 2018G.C.E Adavanced Level Other StreamsActivities and Societies: Senior Prefect - 2016/2017 & 2017/2018 President of the School Drama Circle Senior Choir Leader Toastmasters - Was nominated as one of the top 20 best speakers Interact Club - Treasurer 2015/2016 ICT Society Media Circle
Cardiff Metropolitan University
-BSc in Computing and Software Engineering
Experience
HSBC
Feb 2019 - Aug 2021Financial Advisor - Collections Legal & RecoveriesHandled customer queries and recovered delinquent customers.Handled debit follow ups.Handled the Write Off Preventions on a monthly basis
AIA Sri Lanka
Aug 2021 - Jun 2022Junior Executive - Contact Center
Beyondwealth Private Limited
Nov 2022 - Jun 2023Wealth Associate• Monitor monthly maturities & follow up with affiliated financial institutions & clients• Analyse Cash Flows & Wealth Plans• Supervise BPO
Loops Integrated
Jun 2023 - nowBrand Executive
Licenses & Certifications
Certification In Call Model Standards
HSBCMar 2019- View certificate
Customer Service: Working in a Customer Contact Center
LinkedInOct 2021
Technical Competency Course in Life Insurance
The Sri Lanka Insurance InstituteAug 2022- View certificate
Customer Service Strategy
LinkedInOct 2021 - View certificate
Managing a Customer Service Team
LinkedInNov 2021 Certification In Customer Engagement Model Standards
HSBCSept 2019
Volunteer Experience
Student Volunteer
Issued by HelpAge Sri Lanka
Associated with Annette Candappa
Languages
- enEnglish
- siSinhala
- taTamil
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