Omnia Talaat

Experience

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  Holiday Travel

  Jun 2017 - Jun 2018

  Travel Consultant

  Advising clients about suitable travel options in accordance with their needs, wants and capabilities.Help them plan trips to domestic destinations, tours, accommodation, transport, insurance and fares

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  Smart Group

  Aug 2018 - Jan 2019

  Admin and Sales

  Assist with the day-to-day operations of an office by doing tasks such as filing paperwork, answering phone calls, preparing documents for meetings, and managing the calendar of their supervisor.Present, promote and sell products/services using solid arguments to existing and prospective customers.

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  _VOIS

  Feb 2019 - Feb 2023

  Investigating the product and service issues, troubleshooting problems, and providing ongoing technical assistance to the enterprise customers.Providing help and support with installation, customization, maintenance, andupgrading of the product.Dealing with unhappy customers and handling complaints.Personally follow up with customers to find out how the solution worked for them and take notes of their suggestions on what can be potentially improved.Upselling related products and services. Show less

  • Corporate Customer Service and Technical Support

    Aug 2021 - Feb 2023

  • Customer Service Representative

    Feb 2019 - Aug 2021
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  Homes R Us Ltd

  Mar 2023 - Nov 2023

  Retail Sales Representative

  Welcome and greet customers.Ensure high levels of customer satisfaction through excellent sales service.Maintain outstanding store condition and visual merchandising standards.Maintain a fully stocked store.Ascertain customers’ needs and wants.Recommend and display items that match customer needs, wants and budgets.Manage point-of-sale processes.Actively involve in the receiving of new shipments.Keep up to date with product information.Accurately describe product features and benefits.Follow up with the customer to make sure that he received the items and assembled in agood condition. Show less

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  IKEA

  Dec 2023 - now

  Customer Service Representative

  Address customer inquiries, requests, and complaints via phone, chat, and email.Resolve product issues, order inquiries, and service concerns promptly and professionally.Upsell products by identifying customer needs and offering recommendations.Follow up to ensure customer satisfaction and resolve any remaining issues.Collaborate with stores, delivery teams, and internal departments for a seamless experience.Maintain records of customer interactions to enhance service quality. Show less