Fru Kingshott

Experience

• 

  TRG Restaurant Consulting

  Mar 2016 - Nov 2017

  -Improved customer engagement and repeat business by delivering outstanding customer service.-Proved to be a resourceful asset to the management team by providing original solutions, introducing new concepts, actively negotiating and resolving differences, and employing constructive criticism. -Utilized knowledge of mixed beverages, specialty liquors and craft beers to serve customers and provide wait staff with well- prepared drinks in a timely fashion.-Provided outstanding hospitality to customers to gain appreciation, satisfaction and return service.

  • Head Bartender

    Jan 2017 - Nov 2017

  • Bartender

    Mar 2016 - Dec 2016
• 

  The Ivy Collection

  Dec 2017 - Jul 2021

  -Efficiently built and managed a diverse team in a fast-paced, high-end flagship venue for the company, Establish through 5 Supervisors and 25 high-performance employees a unique bar operation.-Demonstrated exceptional team building capability which ultimately lead to maximum financial performance and employee satisfaction.-Supervised 20 plus employees during a shift. -Demonstrated leadership as a trainer to all new employees.-Produced and balanced daily and weekly sales reports to assess and coordinate staff, while subsequently improving organizational profit.-Reduced inventory losses by 10% by managing our beverage inventory with innovative beverage management software. -Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to ensure high volume of daily and weekly sales.-Trained new wait staff and bartenders. -Demonstrated the ability to multi-task at a face pace while dealing with various situations/individuals with over 500 customers daily.-Communicated product knowledge to facilitate guest decision making.

  • Bar Manager

    Feb 2020 - Jul 2021

  • Assistant Bar Manager

    Jul 2019 - Jan 2020

  • Bart Supervisor

    Dec 2018 - Jul 2019

  • Bartender

    Dec 2017 - Dec 2018
• 

  Caprice Holdings Ltd.

  Aug 2021 - Sept 2022

  Assistant Bar Manager

  -Decreased labour costs by analysing team members' strengths versus customer flow, hiring skilled bartenders, and adjusting the schedule appropriately.-Assisted with ordering and inventory, maintaining and stocking all bar items.

• 

  The Ivy Collection

  Sept 2022 - now

  -Member of the senior management team & Consulting Area Bar Manager within the company.-Implemented new standards and protocols that will maintain future Bar operations.-Created a new cocktail menu in line with current and future trends, increasing profits in the last quarter in cocktails revenue after maintaining a continuous growth in each season. -Part of the Senior Management, while assisting the General Manager to maintained control of food, beverage and labour costs, achieving all budgets, raising sales on YTD, by increasing SPH.-Consistently achieving annual sales of £4 million, maintaining a steady Drinks Gross Profit of 77%, and successfully attaining labour cost targets of 36% for the year.-Implemented cost-saving measures that reduced operational expenses by 15% while maintaining high-quality service.

  • Bar Manager

    Oct 2023 - now

  • Bar Manager

    Sept 2022 - Oct 2023