Caren Cherono

Experience

• 

  Perfect Wilderness Tours and Travels

  Feb 2018 - Dec 2018

  Tour Consultant
• 

  Kichaka Tours and travel

  Jan 2019 - Dec 2020

  Tour Consultant

  My responsibilities were:1.Engage with clients to understand their travel preferences, interests, and budget constraints.2.Customize itineraries to meet specific client requests, such as special events, activities, or accommodations.3. Stay well-informed about various travel destinations, cultural events, and tourism trends.4. Provide expert advice and recommendations on destinations, accommodations, and activities to enhance the overall travel experience.5.Utilize effective sales techniques, persuasive communication, and a deep understanding of client needs to close deals and secure bookings.6. Provide ongoing support and communication throughout the travel process, addressing any concerns or changes in plans.7. Adapt to evolving customer preferences and market dynamics, incorporating new and innovative elements into travel offerings. Show less

• 

  Perfect Wilderness Tours and Travels

  Jan 2021 - Mar 2023

  Tour Consultant

  My responsibilities were:1. Conduct thorough needs analysis to tailor travel packages that align with clients' expectations and desires.2. Create detailed and customized travel itineraries based on client preferences, considering factors such as destinations, activities, accommodations, and transportation.3.Stay informed about the latest travel trends, emerging destinations, and changes in regulations that may impact travel planning.4. Actively promote and sell travel packages to meet sales targets and revenue goals.5. Act as a point of contact for clients, addressing inquiries, resolving issues, and ensuring a positive customer experience.6. Liaise with hotels, airlines, transportation providers, and other travel partners to negotiate rates, secure reservations, and ensure smooth coordination of services. Show less

• 

  Intrepid Travel

  Apr 2023 - now

  My responsibilities are:1. Coordinate with various departments to secure accommodations, transportation, and other travel-related services2. Oversee and manage the booking process, ensuring accuracy and efficiency.3. Provide exceptional customer service by addressing inquiries and resolving issues.4. Collaborate closely with sales, operations, and other relevant teams to ensure seamless communication and coordination.5. Stay updated on travel trends, emerging destinations, and changes in regulations to provide accurate and timely information.6. Contribute to the development and implementation of reservation strategies that optimize resource utilization and enhance customer satisfaction.7. Stay informed about industry best practices and share knowledge with the team to foster continuous improvement. Show less

  • Destination Product coordinator

    Aug 2024 - now

  • Senior Reservations Assistant

    Apr 2023 - Aug 2024