Gavin Pugsley

Experience

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  Smaller Earth

  Oct 2011 - Mar 2012

  Intern

  Interviewing prospective participants.Analyzing online presence and SEO.Customer service and satisfaction for participants.Marketing travel programs for young adults.Collecting program fee payment.

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  Cultural Homestay International

  Apr 2012 - Aug 2019

  Operations Manager

  Ensuring daily operations are organized and effective.Managing a field staff team to ensure operations within a territory of the U.S. are effective.Working within a main office management team to ensure operations and development are effective.Liaising with international business partners.Resolving disputes and problems of customers and participants.Providing expertise for medical insurance in regards to participants.Providing expertise for work permits and travel visas.Involved in the visa issuing process.Conducting program and job orientations for program participants.Training new employees.Interviewing participants and prospective employees for several employers in the U.S.Traveling internationally to ensure target goals were met with business partners.Collaboration on marketing travel programs internationally to young adults.Ensure compliance with U.S. government regulations.Maintain accurate biographical, worksite activity, visa status, and travel data.Problem solving for emergency situations and relocations. Show less

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  Marin County School District (Office of Education)

  Aug 2019 - Mar 2023

  Senior Administrative Secretary

  Supported the implementation of new processes and programs related to providing access to evidence-based practices focused on autism throughout California.Managed and allocated funds within a multi-million-dollar budget to facilitate the objectives of a large, multi-year, state funded grant (California SELPA Content Lead-ASD grant).Designed and developed systems to manage and support over 350 field members in the implementation of evidence based practices across California.Produced both printed and digital reports and materials for internal and public use. Show less