Ross Stevens

Experience

• 

  Teleperformance USA

  Apr 2008 - Mar 2010

  Desktop Engineer

  Managed computers and hardware for call center of around 500 usersReimaging using Norton GhostManaging and updating imagesSome basic telephony - relocating phones in the switch closet

• 

  NICE

  Mar 2010 - now

  Part of a small team of IT Service Operations that support our help desk team.SCCM Management - Deploying applications and managing SCCM infrastructureVDI Management - VMware Horizon 7 management - currently building a Horizon 8 environmentActive Directory Management - Users, Groups, ComputersPowershell Scripting - Active Directory, Exchange, Exchange Online, PowerCLI, VMwareAttended multiple VMworld eventsAssisted with hardware setup at Interactions conference One of 4 server/systems administrators for multi-site environment with over 1000 employees.Attended HP Discover 2015 in Las Vegas.Migrating Dell and HP environments.Migrating domains - DNS, DHCP.On-Call rotation - Providing support for all locations.Migrating VMWare environments One system administrator working for a company of around 130 employees.Asterisk PBX Support - Configuration, TroubleshootingExchange 2010Active Directory - DHCP, DNSDell KACE inventory and software deploymentLinux management - Creating new VMs, updating, general configurationExtreme Summit Switch ConfigurationCisco ASA configurationCisco AnyConnect and Palo Alto GlobalProtect supportCreated proof of concept USB imaging app to reimage computers

  • Cloud Architect

    Jun 2022 - now

  • Enterprise Solutions Architect

    Apr 2018 - now

  • Server Administrator

    May 2015 - now

  • Senior Desktop Engineer

    May 2014 - May 2015

  • Systems Administrator

    Mar 2010 - May 2014