Kyle Morton

Experience

• 

  Calfee, Halter & Griswold LLP

  May 2013 - Aug 2013

  IP Docket Assistant

  -Administrative tasks in Intellectual property and accounting department such as faxing and filing.-Daily use of Microsoft office.-Navigating through dense legal text to extract important information.-Then entering that data into the computer system.

• 

  Homesite Insurance

  May 2014 - Aug 2014

  Claims Processor

  At Homesite insurance my duties included-Handled high volume of calls in fast pace work area.-Navigated through customers insurance policy to assist with decision making-Worked heavily with Microsoft office, printing machine, and fax machine-Demonstrates professional verbal and written communication skills.-Knowledge of customer service principles and practices-Engaged in daily usage of Microsoft Office suite

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  Faciltiy Source

  Feb 2015 - May 2016

  Account Coordinator

  At Facility Source I am responsible for Utilized principles of customer service to ensure client satisfaction Created training documents, memos, and provided online training to customer service representatives Provided cross functional support for Operations, Business Intelligence, IT, and Client Services Leverage Business Intelligence team to create and deliver report packages to clients Co-managed implementation for client with over 2000 locations and 70 distribution centers Monitored & assisted with invoices to ensure payments were being received in a timely matter Show less

• 

  Big Lots Stores

  May 2016 - Oct 2018

  Facilities Specialist

  - Manage vendor network for variety of trades- Manage reactive services & capital project management for 300+ retail locations- Source and utilize local providers to complete projects- Assist in invoice accrual process- Manage portfolio of Landlords to increase cost savings and drive completion of Landlord projects- Participate in monthly meetings to review budget for portfolio & identify cost savings opportunity

• 

  FacilitySource

  Oct 2018 - Apr 2021

  • Provide oversight for the day to day management of core trade services impacting our clients• Manages trade projects, including equipment repairs and replacements, preventative maintenance plans, site surveys and RFP submittals• Oversee the analysis and negotiations of vendor and subcontractor proposals for client.• Influence and work directly with clients to gain full understanding of their business and strategies and apply creative trade facilities management techniques to bring a return on the client's investment• Oversee the creation and submittal of customizations for the client as well as manage the changes to completion.• Interaction at all levels of management, both internally and externally.• Analyze and review client specific data pertaining to clients trade activity, missed ETA's, high volume and frequency work orders, work order status summary, aged invoicing, vendor scorecards, and financial updates.• Operate within clients' and FacilitySource's agreed terms to meet cost avoidance and reduction objectives as established by the company Show less • Review and evaluate repair and replacement proposals through fmPilot (software application) specific to commercial settings• Utilize personal trade/field experience to identify pricing errors, overcharges, and proper breakout to help control/monitor repair costs• Communicate with service providers, account managers, and clients• Review and respond to work orders in a set time frame• Review work order history of location for prior system providers• Develop internal and external partnerships and utilize influencing skills to secure best service at best cost to the client• Foster both client and service provider relationships while achieving the desired results of controlling expense Show less

  • Program Manager

    Apr 2019 - Apr 2021

  • Trade Specialist

    Oct 2018 - Apr 2019
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  CBRE

  Mar 2021 - now

  - Manages projects of medium complexity and risk; >$5 Million- Manages all facets of project; budget, scheduling, procurement, quality, risk, planning, and implementation- Leads project delivery resources/team providing project guidance and direction to achieve project goals- Utilize Microsoft Project & Power Bi to ensure project milestones are met & reported on

  • Client Solutions Manager

    Feb 2022 - now

  • Project Manager

    Mar 2021 - Feb 2022