Andrew McCullough

Experience

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  United Refining Company

  Apr 2015 - Mar 2017

  Assistant Manager

  Assisted the General Manager in overseeing daily operations, ensuring smooth service, product availability, and operational efficiency at the convenience store and gas station.Handled customer service inquiries, resolving complaints and concerns promptly to maintain high customer satisfaction and loyalty.Monitored sales performance and worked with the General Manager to develop strategies for achieving sales targets, increasing revenue, and promoting high-margin products.Assisted in scheduling staff, ensuring proper coverage during peak hours, and managing labor costs effectively to optimize store operations.Oversaw facility maintenance, ensuring cleanliness and safety standards were met across the store, restrooms, and fuel area.Conducted regular store audits to ensure product quality, security, and compliance with Kwik Fill policies.Handled opening and closing duties, including securing the store, managing cash drawers, and ensuring the store was ready for the next shift. Show less

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  Bath & Body Works and White Barn

  Mar 2017 - Feb 2018

  Assistant Manager

  Assisted the store manager in overseeing daily store operations, ensuring a smooth and efficient environment for both staff and customers.Supervised and trained a team of 30+ associates, providing coaching and development to ensure exceptional customer service and sales performance.Driven sales and achieved targets, consistently surpassing individual and store goals by promoting high-value products, seasonal promotions, and exclusive collections.Managed store visual merchandising, ensuring that product displays were aligned with brand guidelines and effectively showcased promotions to increase customer engagement.Led shift operations, including opening and closing procedures, cash handling, and securing store assets, maintaining a safe and secure environment.Monitored sales floor performance, identifying opportunities for improvement and providing actionable feedback to associates to meet and exceed sales goals.Participated in hiring and onboarding new team members, ensuring that each associate received proper training in customer service, product knowledge, and operational procedures.Provided ongoing product knowledge training to associates, ensuring that the team was knowledgeable about the full range of products, ingredients, and promotions.Handled customer returns and exchanges efficiently, maintaining store policies while ensuring customer satisfaction. Show less

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  First Commonwealth Bank

  Jan 2018 - May 2019

  Financial Solutions Specialist III

  Provided personalized customer service by assisting with a wide range of banking transactions, including deposits, withdrawals, transfers, and check cashing, ensuring a smooth and efficient experience.Promoted bank products and services such as savings accounts, credit cards, and personal loans to customers, identifying their financial needs and recommending solutions.Handled complex customer inquiries and issues, resolving concerns professionally and maintaining high customer satisfaction levels.Provided financial guidance on account management, online banking tools, and digital payment solutions, promoting a better customer experience.Managed high transaction volumes during peak times with accuracy and attention to detail, minimizing errors and wait times.Collaborated with branch managers and team members to ensure operational efficiency and to meet branch sales and service objectives. Show less

• 

  Valley Dairy Restaurant

  May 2019 - now

  Leading, training, and motivating staff to ensure high performance and a positive work environment.Delivering outstanding customer service, handling complaints, and ensuring customer satisfaction.Managing restaurant budgets, controlling costs, and optimizing profitability through effective financial oversight.Overseeing day-to-day operations, including inventory control, scheduling, and vendor management.Ensuring adherence to local health codes, safety standards, and company policies for food handling and cleanliness.Managing inventory levels, reducing waste, and ensuring consistent supply levels for kitchen and bar operations.Developing promotional strategies and working with marketing teams to drive sales and attract new customers.Proficiency in POS systems for processing orders, managing payments, tracking sales data, and programming menus.Creating staff schedules to ensure proper coverage during peak and off-peak hours while managing labor costs.Maintaining the restaurant’s brand, atmosphere, and overall guest experience through décor, service, and ambiance. Show less Overseeing restaurant operations such as opening/closing, maintaining workflow, and ensuring seamless service during shifts.Assisting in the hiring process, interviewing, and onboarding new employees to build a strong, capable team.Staying knowledgeable about the menu, ingredients, and preparation methods to train staff, help customers, and ensure consistency in service.Supporting the General Manager in driving sales, promoting specials, and encouraging upselling to maximize revenue.Quickly addressing and resolving operational issues such as staffing shortages, customer complaints, or supply chain disruptions.Effectively managing time during shifts to prioritize key tasks, ensure efficient operations, and provide support where needed.Training new staff and mentoring current employees to improve skills, service quality, and overall job performance.Promoting a positive and motivated work environment, recognizing achievements, and driving team morale. Show less

  • Restaurant General Manager

    Aug 2020 - now

  • Assistant General Manager

    May 2019 - Aug 2020
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  Ramada by Wyndham

  Mar 2021 - Jul 2023

  Food and Beverage Manager

  Oversaw daily operations of food & beverage services for a high-volume hotel.Assumed responsibilities of Front Desk Manager, Housekeeping, and Sales during management absences, emergencies, and staffing shortages, ensuring seamless operations and maintaining high service standards across all departments.Led a team of 50+ staff, including chefs, servers, bartenders, and support personnel.Managed food and beverage budgets, consistently staying within financial targets while optimizing cost control and waste reduction practices.Coordinated with vendors and suppliers to negotiate pricing.Implemented staff training programs, improving guest satisfaction and boosting employee retention.Resolved customer complaints quickly and professionally, enhancing customer loyalty and maintaining a positive brand reputation. Show less