
Melvin Donovan
Customer Service and Group Officer

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About me
Account Manager at Falcon Enterprise Development
Education

Curtin Singapore
2012 - 2014Bachelor's Degree Accounting and Finance 3.35 / 4
Innovative Language
2017 - 2017Advanced in Cantonese Chinese Language and Literature Advanced
Curtin College
2012 - 2012Diploma of Commerce Business/Commerce, General 3.64 / 4
Experience

PT.Citra Lintas Semesta
Apr 2011 - Feb 2012Customer Service and Group OfficerExposure to handle customers during busy period (e.g weekend and public holiday) in a dynamic environment, communicate effectively with customers and make them feel they are important and valued

PT. Sumber Daya Cipta Alam
Aug 2014 - Mar 2015Account Assistant1. Prepared monthly management accounts and employees payslips.2. Prepared bank reconciliations to make sure it's comply with company accounts.3. Analyzing company income statement and balance sheet.

EF English First Indonesia
Apr 2015 - Feb 2017Administrative CoordinatorMain duties :1. Prepared payslips for employees.2. Prepared an effective schedule for the teacher to do the lesson in classes.3. Prepared employees contract.4. Analyzing financial data, such as overtime pay rates for the teacher.5. Print legal documents for the student who had achieved excellent results in their exam.Ad-hoc duties :1. Be a good sales that could provided solutions for customers.

PT.Gloria Cipta Karya
Mar 2017 - Mar 2018Account Manager1.Prepares monthly income statement2.Analyzing cash-flows for financing activities3.Produces year-end financial statement

PT. Laut Sejahtera Bersama (Falcon Enterprise Development)
Apr 2018 - nowAccounting Manager1. Spearheaded the preparation of monthly and annual financial reports using Microsoft Excel, improving reporting accuracy and accelerating internal review processes.2. Delivered high-quality translations across Indonesian, English, and Mandarin, enabling seamless cross-border communication and supporting international business operations.3. Successfully managed end-to-end customs reporting (Bea Cukai), ensuring 100% compliance and on-time submissions, reducing potential penalties and delays. Show less
Licenses & Certifications

Customer Service Excellent
EF English First IndonesiaApr 2016
Languages
- enEnglish
- chChinese
- inIndonesian
- caCantonese
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