Erin Fabela, PMP

Experience

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  Blockbuster

  Jul 2009 - May 2013

  Shift Lead
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  Cardon Outreach

  May 2011 - Jan 2015

  Managed multimillion-dollar Out of State client inventories, overseeing daily client relations, staff supervision, and facility operations. Conducted client reviews and meetings to uphold company standards with contracted clients. Ensured payment integrity within hospital systems through meticulous verification, adjustments, and net downs processes. Addressed and resolved legal matters, patient inquiries, and client concerns via proactive escalation and resolution. ● Contributed to development of departmental tools, enhancing staff performance to achieve top-tier standards.● Elevated operational efficiency and client satisfaction as Out of State Medicaid Client Relations Supervisor, optimizing communication channels, conducting client reviews, developing performance-enhancing tools, and ensuring payment integrity within hospital systems.● Provided prompt notifications regarding dollar balances and account statuses within Cardon Outreach systems.● Introduced organizational enhancements to optimize the retrieval processes of materials and account data from hospitals and business offices. Show less Authored and processed legal contracts for multimillion-dollar hospitals, hospital systems like (Banner Health, Memorial Hermann, Vanguard) and Physicians participating in Medicaid programs, ensuring adherence to regulatory frameworks and compliance standards. Oversaw patient accounts and streamlined communications between hospital business offices and legal departments. ● Streamlined legal contract drafting and filing processes for hundreds of hospitals, and Physicians in Medicaid programs, ensuring adherence to regulations, fostering interdepartmental communication, and resolving issues promptly and as Out of State Department Enrollment Specialist.● Ensured punctual or advanced delivery of contracts to preemptively meet diverse state government Medicaid deadlines for medical claim processing and renewal intervals.● Managed contracts for hundreds of hospitals and physicians in accordance with the distinct regulatory frameworks and guidelines across all 50 states.● Acquired proficiency in navigating numerous hospital systems' technological platforms and the diverse technologies and platforms utilized across all 50 states. Show less

  • OOS Client Relations Supervisor

    May 2013 - Jan 2015

  • OOS Department Enrollment Specialist

    May 2011 - May 2013
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  Academy Mortgage Corporation

  Jan 2015 - Apr 2024

  Build six-quarter roadmaps in alignment with executive leadership and key stakeholders, while spearheading establishment and enhancement of PMO to align project strategies with corporate objectives. Lead project managers, cultivating collaborative culture and ensuring successful project execution. Establish effective project governance, monitor key performance indicators, and optimize resource utilization for successful project delivery. Direct cross-functional teams, spanning technical, financial, compliance, and business domains to ensure seamless execution of tasks. Navigate and adeptly manage change in dynamic global business settings.● Spearheaded successful execution of more than dozen diverse projects on local and global scales.● Created SLAs and KPIs for Academy Mortgage Corporation's PMO, collaborating with stakeholders to establish role and departmental standards. Achieved team average of above 82.5% for on-time project task completion, surpassing initial goal of 70%, within first quarter of implementation and maintained thereafter.● Drove process improvements by identifying opportunities, reducing errors, and supplying critical data for training and enhancement initiatives within organization.● Revamped project management processes, establishing standardized workflows, templates, and documentation, enhancing efficiency, and ensuring consistency across departments. Show less Orchestrated implementation of 50+ individual and global programs/projects, ensuring successful execution. Uphold adherence to state and federal mandates, as well as internal company standards, ensuring comprehensive compliance. Facilitated clear communication with cross-functional teams, fostering rapport and offering consultative support for project strategies. Applied agile and waterfall methodologies tailored to project needs and client objectives, crafting project roadmaps, plans, schedules, and work breakdown structures.● Initiated and led enterprise-wide process improvement initiatives, effectively mitigating risks and ensuring successful implementations.● Served as subject matter expert, guiding new and experienced individuals through issue resolution. Show less Administered and reconciled multimillion-dollar departmental budgets. Supported C-suite executives and their teams concurrently, including CTO, CIO, EVP of Operations, VP of Technology, and Director of IT Infrastructure. Optimized operational proficiency by coordinating executive support functions, including email and calendar management, meeting organization, travel arrangements, internal project assistance, establishment of new departments, and event execution. Developed impactful business presentations for executive and board meetings.● Enhanced operational efficiency and executive support as Corporate Executive Assistant, optimizing scheduling, project management, presentation development, and budget reconciliation for multiple high-level executives, resulting in increased productivity and stakeholder satisfaction.● Secured endorsement from federal bodies (Fannie & Freddie) to execute loan servicing duties while maintaining compliance with regulatory directives.● Pioneered an MSR (Mortgage Servicing Rights) sale protocol, orchestrating approximately six diverse multibillion-dollar MSR transactions with external firms.● Instituted and executed a quality assurance regimen for customer service representatives handling borrower inquiries, enabling comprehensive feedback, personalized coaching, real-time scoring, both individually and collectively, with incentives tied to performance metrics and scores. Show less

  • Senior Manager Project Management

    May 2021 - Apr 2024

  • Project Manager

    Aug 2017 - May 2021

  • Executive Assistant

    Jan 2015 - Aug 2017
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  Robert Half

  Apr 2024 - now

  Chief of Staff