Michael Callahan

Experience

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  Information Systems Specialists, Inc

  May 1995 - Nov 1996

  Principal Owner

  Performed PC and Server sales, service and support for small local businesses, specializing in Microsoft DOS, MS Windows 95 and Novel 4.0 support. Built and maintained PC's and Servers. Provided warranty support. Sub-contracted technical service and support to other small computer supply related companies. Performed Cat5 and coaxial cable installation and connectivity. Developed and delivered a training class for Real Estate Agents using Top Producer Software Show less

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  Electronic Data Systems

  Nov 1996 - Aug 2008

  Responsible for leading a technical team of messaging and collaboration specialists in providing leveraged support services to multiple global and national corporate clients. As a leveraged support team, we monitored and managed the client MS Exchange, Lotus Notes, MS SharePoint, MS ActiveSync and Blackberry environments for service continuity. Responded to an EDS Urgent Request of a Delivery Consultant in New Zealand in an effort to save a multi-billion contract from going into breach. Identify and correct the deficiencies which led to the outage and to rebuild the client trust and confidence in the company. Direct the “Follow the Sun” continuous support model for servers utilizing resources in the US, Belgium, and Australia. - Provided technical direction and Level 3 advanced support for a dedicated Novell server environment.- Led the account’s 1998 Windows NT Rollout Satisfaction Improvement Initiative.- Managed the account’s 1999 Client Satisfaction Improvement Initiative for Help Desk Services.- Coordinated the Client’s Y2K Rollover Plan.

  • Technical Delivery Manager

    Mar 2005 - Aug 2008

  • Consultant, Global Accounts

    Oct 2004 - Mar 2005

  • Technical Delivery Manager

    Aug 2000 - Oct 2004

  • Technical Support Team Lead

    Nov 1996 - Aug 2000
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  HP Enterprise Services

  Aug 2008 - Apr 2014

  Responsible for all areas of Web Hosting service delivery to a global pharmaceutical corporation. Ensured seamless delivery from cross functional teams with a focus on client satisfaction and a target to meet or exceed established service level agreements. Cultivated and nurtured client relationships, gaining understanding of the client’s business and partnering with the client on their strategic growth initiatives. Responded to an HP Urgent Need request for an on-site Account Delivery Manager in Houston, Texas to manage the build-out of a highly secure storage environment. Worked closely with the client, providing regular updates and reviews on testing, implementation and support personnel vetting. I received Secret level security clearance vetting. Responsible for leading a technical team of messaging and collaboration specialists in providing leveraged support services to multiple global and national corporate clients. As a leveraged support team, we monitored and managed the client MS Exchange, Lotus Notes, MS SharePoint, MS ActiveSync and Blackberry environments for service continuity.

  • Account Delivery Manager

    Jun 2011 - Apr 2014

  • Account Delivery Manager

    Jun 2010 - May 2011

  • Service Delivery Manager

    Aug 2008 - Jun 2010
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  Blue Cross Blue Shield of Michigan

  Jun 2014 - Oct 2014

  IT Manager I

  Responsible for the management of a team providing program coordination services for the implementation of software related to the National Healthcare Reform Act. Designed and implemented a software testing environment scheduling process and SharePoint site

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  Hobby Lobby

  Nov 2014 - Feb 2016

  Sales Associate, Certified Framer

  Responsible for performing within the Frame Shop, including opening and closing, customer sales and support, Promoted to Crafts Department Head where I order, restock and merchandise arrange the Craft supplies. Specialize in customer service for the Custom Framing, Arts and Crafts departments.

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  Henry Ford Health System

  Oct 2015 - now

  Senior IT Contract Specialist

  Management of IT contracts, contract databases, tracking and processing contract renewals, cost mangement, review of contract terms and record and report on contract metrics and achieved savings