Philip Österström

Experience

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  SEB

  Jun 2012 - Aug 2015

  Customer Service and Sales Representative

  Employed at SEB branches in Nordstan and Örgryte, as well as SEB's Telephone Bank, where I engaged in face-to-face customer interactions. My responsibilities primarily revolved around providing exceptional customer service, driving sales, offering guidance, fostering and strengthening relationships with clients, and ensuring a positive overall experience for everyone who sought our assistance.

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  Umeå universitet

  Jan 2016 - Jun 2016

  Buddy Leader

  I served as an International Student Representative for Umeå University, overseeing a group of 30 international students during their exchange period in Umeå. I was responsible for organizing and planning activities, as well as ensuring the well-being and support of the international students throughout their stay.

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  UMSYS Studentförening

  May 2016 - Jun 2017

  Chairman Of The Board

  As the chairman of the Board for UMSYS student association comprising 12 board members and a community of 300 students, my role entailed steering the organization towards its goals and fostering an inclusive environment. I provided strategic guidance among board members, and encouraged collaboration to drive the association's initiatives forward.I was further on also a representative in the SAMSEK association (Samhällsvetarsektionen).

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  SEB

  Jun 2016 - Dec 2020

  Service Manager/ Customer Service Representative

  During multiple summer periods including 2016, 2017, 2018, 2019, 2020, and other occasions throughout the years, I worked at SEB's 24|7 department in Gothenburg. In this role, I handled international transactions and payments up to 10 million SEK, provided support for stock and mutual fund trading, and facilitated the sale of various services such as debit/credit cards and accounts.

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  Adecco

  Feb 2018 - Jun 2018

  Consultant

  Student consultant with varying assignments. Mostly within the financial sector as a customer advisor.

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  MKIT Studentförening

  Jan 2019 - Feb 2020

  Head of Business Relations

  Responsible for the establishment and maintenance of relations between the student association MKIT, and external businesses.

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  CGI

  Jan 2021 - May 2024

  Business consultant at CGI Business Consulting Retail Tech.Roles and assignments:(2022-06-01 - 2023-09-01)Recruitment process owner:In charge of the recruitment process of our CGI Selected trainees alongside my customer assignment.(2021-05-10 - 2024-04-13)Business Consultant:Staffed at one of the leading pharmacy retailers HQ in Sweden. The role revolved around optimizing processes related to the central supply chain management software, where I prioritized developments for each PI planning period, educated the users, created business cases for value developments ranged up to 1M SEK annually and analyzing effects and outcomes which decisions were made upon by the management. Further, I was included In the new set-up of the business' E-Commerce stretching from purchase planning, testing and taking on the role as product owner during the project. Show less

  • Business Consultant, CGI Selected (F.d. Acando Trainee)

    Jan 2022 - May 2024

  • Business Analyst, CGI Selected (F.d. Acando Trainee)

    Jan 2021 - Jan 2022
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  Nordea

  May 2024 - now

  Business Developer in Strategy & Execution | Business Banking

  Focuses on optimizing processes, enhancing service offerings, improving workflows, and managing projects within Corporate Finance in the Business Banking segment.The primary objective of the Strategy & Execution group is to identify areas for improvement and ensure that outcomes are aligned with the overall strategy of Nordea Business Banking.