Mohamed Wahby

Experience

• 

  TAQA For Marketing Oil Products (S.A.E)

  Dec 2008 - Jul 2010

  Accounts receivables and planner Specialist

  • Job Title – Accounts Receivables Specialist (Customer Service)- Controlling Customer’s Balances- Applying deposit amounts on the system for each customer- Revising shipment papers that come from terminals- Planning for the shipments deposit

• 

  Orange Business

  Aug 2010 - Dec 2016

  Technical Support Engineer ( Customer Service) in CSP ( customer Select Program), Worked in another team in PSM (Proactive Surveillance and monitoring)- To collect & perform primary troubleshooting end to end for voice incidents 24*7 in order to ensure a professional and consistent delivery of quality service to telephony customers- SPOC for 4 important customers within the team- Became a Back-up Shift leader and a Shift leader عرض أقل

  • Project Manager -Satellite COE (Center of excellence)

    Mar 2016 - Dec 2016

  • Project Manager (Access Operational Modernization (AOM)

    Jan 2013 - Dec 2016

  • Technical support engineer

    Aug 2010 - Jan 2013
• 

  IBM

  Dec 2016 - Jun 2018

  Technical Expert Software Engineer – AIX operating System

  ● Providing initial remote technical software support for AIX (based on UNIX) to clients● Interacting with client and IBM functions consistently until problem solution● Analyzing problems/situations, understanding problem impact on client business and applying problem solving techniques● Maintaining highest client satisfaction● Maintaining positive client relationships even in severe and pressurized situations● Performing problem management and end-to-end problem ownership=========================================Teams:-LVM (Logical volume Manager) : responsible for handling issues within the core operating system itself including file-systems, volume groups, and logical volumes, permissions, etc.. HA (High Availability) : a product that is responsible for Cluster synchronization between several nodes and provides redundancy to the customer's networkVIRT (Virtualization): responsible for issues related to virtual devices and host connectivity issues to SAN storage in VIOS and AIX OS, and most (not all) issues on the Virtual I/O Server. AIX SAN (Storage Area Network): Responsible on how AIX interacts with Fibre channel storage devices . عرض أقل

• 

  VMware (Dell EMC)

  Jul 2018 - Jan 2020

  Customer Success Manager (CSM) – VMware team

  • Primary responsibility for understanding customer’s project roadmap and desired use cases, becoming a trusted advisor to assist them realizing their cloud strategy including challenging customers to think in new and creative ways that enable them to maximize service value, • Proactively Identify risks to the customer achieving their stated business goals and work with cross functional teams (Support, Product Management and Engineering) to build a risk mitigation plan.• Ensure customers’ needs and challenges are communicated and understood by Executives and functional teams.• Drive resolution of problems or critical issues for assigned customers by aligning appropriate resources, including professional communication with all stakeholders• Anticipate future customer needs and proactively reach out to resources at VMware to address them عرض أقل

• 

  VMware

  Nov 2020 - now

  Project Manager

  - Responsible for taking consulting engagements that are low/medium complexity from initiation to close out- The PM will adhere to the VMware methadology and deliver these engagements / projects to mutually agreed upon scope, schedule, and budget within the parameters of the overall account strategy.

• 

  Genieall Corporation

  Nov 2023 - now

  Project Manager