Brian Buzby

Experience

• 

  Chil's

  Feb 2011 - Mar 2018

  Trainer/Bartender/Server

  Successfully trained and onboarded new bartenders and servers, resulting in a 20% increase in customer satisfaction ratings. Developed and implemented customer service training programs, resulting in a 25% decrease in customer complaints. Managed inventory and ordering processes, resulting in a 15% increase in profitability for the bar. Successfully led a team of bartenders and servers during peak hours, resulting in a 15% increase in overall sales.

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  Checkpoint Technologies

  Nov 2016 - now

  Software Support Engineer

  Provided software support to many customers, successfully resolving technical issues and increasing customer satisfaction by 20%.Created and implemented a new marketing campaign for our software products, resulting in a 25% increase in sales.Led the development of new software content, including user manuals and technical guides, utilizing the SDLC process to ensure smooth and efficient deployment.Utilized advanced troubleshooting skills to identify and resolve complex technical issues, reducing the average resolution time by 30%.Assisted in the transition to a new application support system, resulting in a 50% reduction in support tickets and increased efficiency in support processes. Show less

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  CATALIS

  Apr 2023 - now

  Software Support Analyst