Experience

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  University of central florida

  Aug 1993 - Aug 1995

  Computer lab administrator
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  Valencia college

  Aug 1995 - Aug 1997

  Computer graphics lab administrator
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  Macwizards & company

  Aug 1997 - Jan 1999

  Marketing specialist

  Oversaw all corporate sales and marketing functions, including key account management, customer relationship development, onsite consultation and installation, price negotiations and order fulfillment.

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  Marketsource inc.

  Jan 1999 - Jul 1999

  Regional sales marketing manager

  Responsible for South Florida Territory of Apple Authorized Reseller and Service Provider accounts. Primary responsibilities included engagement of education and business accounts in collaboration with the Store teams, to provide training and sales demonstrations

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  Brekel group inc

  Aug 2000 - Aug 2002

  Information systems administrator

  Assisted with implementation and support for 60,000 square foot digital publishing/printing complex and information systems department. Supported a mix platform environment, including Unix, Windows and MacOS.

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  Apple

  Sept 2002 - Jan 2013

  Led the store team to provide a transformational customer experience to the small and midsize business community. Developed and implemented effective business plan to maximize identified opportunity and achieve performance goals. Hired and developed diverse and talented Business team helping to grow an original team of 23 to over 250 employees. Provided frontline customer support, including hardware and software diagnosis and repair. Troubleshoot and repaired Apple hardware and software, requiring multi- platform proficiency.

  • Senior Business Manager

    Mar 2005 - Jan 2013

  • Apple Certified Technician

    Sept 2002 - Mar 2005
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  The container store

  Feb 2013 - Jan 2014

  Store sales manager

  Responsibilities include driving results through the development of team’s skill sets of all direct reports. Requires anticipation of customers’ needs and helping to create strategies within the store to achieve sales goals, brand awareness and community involvement. Daily customer service and sales focus, through strong sales floor engagement and management of daily store operations.

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  Microsoft

  Jan 2014 - now

  Promoted to Senior Program Manager - As a Customer Experience Program Manager, I play a pivotal role in defining and driving the product strategy, ensuring the development and delivery of a world-class operating system that meets the needs and expectations of users inside Microsoft's FastTrack organization. This includes collaboration with cross-functional teams, balancing user requirements, business goals, and technological considerations to shape the future of Windows. This includes work around vision and strategy, stakeholder collaboration, backlog management and release planning. Show less As the Product Owner for Windows 11, I play a pivotal role in defining and driving the product strategy, ensuring the development and delivery of a world-class operating system that meets the needs and expectations of users inside Microsoft's FastTrack organization. This includes collaboration with cross-functional teams, balancing user requirements, business goals, and technological considerations to shape the future of Windows. This includes work around vision and strategy, stakeholder collaboration, backlog management and release planning. Show less

  • Customer Experience Product Manager

    Nov 2023 - now

  • Product Owner Windows 11

    Feb 2023 - Nov 2023

  • Program Manager II

    Jul 2021 - Feb 2023

  • Senior Surface Solution Specialist

    Apr 2018 - Jul 2021

  • Regional Business Solutions Manager - Microsoft Direct Business Channel

    Jan 2014 - Apr 2018
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  Dream cars 4 kids

  Jul 2018 - now

  Automotive charity volunteer - marketing

  Dream Cars 4 Kids helps children in medically fragile states experience their favorite sport and luxury cars.Our Mission is to bring amazing sport and luxury cars to children who may never have the opportunity to drive or see these high-performance vehicles in person during their lifetimes. Our ultimate goal is to make children’s dreams come true while raising donations for charities benefiting children in need through our statewide and nationwide rallies and car shows.

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  F-type revolution (@ftype.r on ig)

  Jan 2021 - now

  Family business owner

  Come follow us on Instagram @ftype.r - What started out as a place to share my passion for my own personal vehicle is growing into a place for all auto enthusiasts to enjoy daily content.

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  Autolyfestyle

  Sept 2023 - now

  Automotive event coordinator