Luis Portillo-Hernandez

Experience

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  Los Angeles Community College District

  Aug 2014 - Jul 2016

  Student Assistant
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  University of California, Los Angeles

  Mar 2018 - May 2018

  Student Admissions Representative

  •Collaborated with 35 other students to call 14,077 newly-admitted students which resulted in a 39% Freshman enrollment rate and 61% Transfer Enrollment rate. •Used problem-solving skills to identify and recommend specific UCLA resources that were relevant to prospective student’s inquiries

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  University of California, Los Angeles

  Oct 2018 - Apr 2019

  Administrative Assistant

  • Assisted my supervisor negotiate the sales price and other fees with a vendor by researching competitor quotes which ensured spending remained within the targeted budget. • Achieved a 98% patron satisfaction rate assisting 100+ patrons navigate office resources daily in a fast-paced environment.• Independently managed multiple projects under tight deadlines and changing needs to assist administrators in executing daily operations and improving office efficiency. • Greeted and assisted hundreds of individuals from various social, cultural, ethnic, and professional backgrounds in a resourceful, professional, and courteous manner at the office front desk. Show less

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  Latino Coalition for a Healthy California

  Apr 2019 - Jun 2019

  Policy Intern

  • Compiled research on 22 legislative bills related to the state budget, public health, and transportation that were being proposed in the California State Assembly.• Created 11 factsheets on proposed state legislation that were distributed electronically and physically to the general public, legislative staff, and other organizations. • Participated in social media training to help organization achieve higher engagement rates on the organization's social media platforms.• Visited legislative staff to advocate for the organization’s co-sponsored bills. Show less

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  UC Center Sacramento

  Apr 2019 - Jun 2019

  UCCS Student

  •Compiled and analyzed data sets with Excel which resulted in being able to assess a correlation between Type-2 diabetes prevalence rates and regions without extensive community health worker networks.• Publicized research findings on the impact community health worker networks have on public health to 70+ policy stakeholders and submitted a 20-page report.

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  E2o Health

  Oct 2019 - Mar 2020

  Patient Portal Coordinator

  • Accelerated enrollment rates for our client’s patient portal system by 50+% 1-2 weeks ahead of schedule, resulting in expanding revenue opportunities for the company. • Commended for using customer service skills to build rapport with patients and to promote enrolling in our client’s patient portal program to over 2000+ patients.• Attained HIPAA certification to assist our clients transfer patient data to the current patient portal system which resulted in decreasing client’s overhead costs by 2%. Show less

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  NetSuite

  Jan 2021 - Jun 2021

  Business Development Representative

  NetSuite is cloud computing company dedicated to delivering companies cloud-based financials / Enterprise Resource Planning (ERP), HR and omnichannel commerce software. • Communicated daily with C-Level executives and key personnel via phone, email, and text to analyze business needs, understand processes, and identify potential sales leads.• Assisted account executives and other business development representatives to create a positive experience for prospects.

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  Tradesy

  Jun 2021 - now

  Member Care Specialist

  Tradesy is a peer-to-peer marketplace with a mission to make fashion resale as simple, safe, and stylish as retail- at scale by offering our users support to purchase and sell luxury fashion pieces. • Handle a high volume of phone calls, chats, and emails from Tradesy users daily.• Resolve escalated interactions with users by leveraging knowledge of Tradesy policies and applying on-the-spot problem-solving skills, which has resulted in attaining a customer satisfaction score of 4.82 out of 5. • Capture product feedback from customers and relay these to internal teams. • Collaborated with fulfillment, authentications, security, and logistics teams to facilitate investigations on behalf of users. Show less