Experience

• 

  Foundever

  Aug 2021 - now

  Conducting both group and one-on-one training sessions covering various technical, operational, and managerial subjects within a specific field.Overseeing the onboarding of new employees and assessing their performance through call evaluations and concurrent grading.Creating training programs and suggesting or utilizing external resources that align with the set instructional objectives.Designing outlines for training modules and choosing appropriate teaching methods. This involves considering the unique training needs and the efficacy of methods such as individual coaching, group instruction, lectures, demonstrations, conferences, meetings, and workshops.Choosing or developing aids for training, including instructional manuals, demonstration materials, multimedia visuals, computer-guided tutorials, and reference materials.Fulfilling additional job-related tasks as assigned Show less Registering and documenting all incidents reported to the service desk using the relevant tools follows the incident management procedureEscalating cases through JIRAPerforming initial assessment, diagnosis and remote IT systems support Providing in-depth troubleshooting and resolution of hardware or software problems with the use of diagnostic toolsResponding to customer inquiries, concerns, and complaints via phone and providing accurate information to resolve their issues. Using value generation strategies to provide customers with information about products and services, their features, benefits, and pricing. Show less

  • Senior Coaching Specialist

    Mar 2023 - now

  • IT Support Specialist

    Aug 2021 - Mar 2023