Eber Hidalgo

Experience

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  Diseños y Desarrollos Electrónicos

  Jan 1996 - Jan 1997

  Technical Support Specialist

  Technical support specialist, hardware, software and networking support.

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  Compufax de Costa Rica

  Jan 1997 - Jan 1998

  Technical Support Specialist

  Technical support specialist, hardware and software support.

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  Componentes El Orbe, S.A.

  Jan 1998 - Jan 2006

  Mission Critical Engineer

  • Member of Mission Critical Department, working with high availability infrastructure, 24x7. Executing IT projects related with Microsoft and HP.• Specialist in tower, rack and blade Servers.• Storage specialist: NAS, DAS, SAN (DAT, DLT, SDLT, LTO, MSA, EVA).• Projects, trainer, technical support, outsourcing.Technologies: Windows, VMWare, HP Blades and Storage

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  EDS

  Jan 2006 - Jan 2006

  Infraestructure Administrator

  Member of Infraestructure Support Team.In charge of special infrastructure changes, support and deep troubleshooting for all technologies supported in Enterprise Platforms.Member of Business Continuity and Disaster Recovery Project.Technologies: Windows, Exchange, VMWare, HP Blades and Storage

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  Hewllet-packard

  Jan 2006 - Jan 2008

  Deep Technical Specialist

  • Member of L3 Support Team for Messaging and Collaboration and Windows Support Team.• In charge of special infrastructure changes, support and deep troubleshooting for Microsoft and HPE technologies supported in Enterprise.Technologies: Windows, Exchange, LCS, OCS, HP RISS.

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  Conzultek

  Mar 2008 - Jan 2024

  Services ManagerCarrying out planning, organization, direction, coordination, control and leadership tasks as Manager of the Services department. In charge of the Architecture, Consulting, Support, Outsourcing, Project Office and Monitoring Center staff. Supporting our clients in digital transformation processes, innovation and process automation.Functions performed:• Lead meetings with strategic clients to determine and understand the technical and business requirements to propose solutions based on our portfolio.• Work closely with key customers to build trust and technical leadership for technology adoption.• Provide the best technological solutions according to the client's requirements in a professional manner within the agreed deadlines.• Offer the best technological solutions according to the client's requirements in a professional manner within the agreed deadlines.• Work closely with commercial and technical managers of manufacturers and distributors to drive partner development and plan.• Executive presentations to strategic clients.•Architect, design, implement and support Digital Transformation and Innovation projects, achieving value for organizations.• Contribute to the development of new service offerings to clients.• Support in defining the Service Portfolio, annual operational objectives and strategic plan.• Preparation of reports and accountability to Senior Management.• Execution, control and monitoring of the area's budget.• Define and present technical architectures for the adoption and management of IT services.• Definition of the support model, methodology and procedures.• Support in the creation of the service delivery and project management methodology.• Training, management and leadership, organization and coordination of work teams with more than 60 collaborators.• Redesign of the structure of the Support, Guarantees, 24x7, Outsourcing, Project Office, Engineering, Consulting and Architecture teams. Show less

  • Project Manager

    Jan 2012 - Jan 2024

  • Citrix and Microsoft Certified Trainer

    Jan 2012 - Jan 2024

  • Services Manager

    Mar 2008 - Jan 2024

  • IT Architect

    Mar 2008 - Oct 2015
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  Datasys

  Jan 2024 - Jul 2024

  Regional Service Delivery and Support Manager

  Performing management, planning, organization, direction, coordination, control and leadership tasks as Manager of the Delivery and Support Services department for Central America and the Caribbean. In charge of the Architecture, Consulting, Support and Outsourcing staff. Supporting our clients in digital transformation processes, innovation and process automation through cloud computing solutions, infrastructure networks, servers, storage, virtualization, collaboration, cybersecurity and computer equipment. Show less

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  Grupo RQ

  Jul 2024 - now

  Regional Support Manager

  Performing management, planning, organization, direction, coordination, control and leadership tasks as Manager of the Delivery and Support Services department for Central America. In charge of the Technical Support, Development, Consulting, NOC and Outsourcing staff. Supporting our clients in digital transformation processes, innovation and process automation through cloud computing solutions, infrastructure networks, servers, storage, virtualization, collaboration, cybersecurity and computer equipment Show less