Karan Bhatia

Experience

• 

  Wipro Spectramind

  Mar 2006 - Jul 2007

  Senior Technical Associate - Dell

  provided technical support for Dell customers, which includes remote sessions, internet issues and hardware/ software troubleshooting. As a Level 2 technician, provided escalation level support to all the users, process training to newly joined batches and also training to the staff to meet the Customer Satisfaction and achieving SLA's.

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  HCL Technologies

  Jul 2007 - now

  I was a part of HCL's project (Dow Jones Client) Data Centre operations team and worked in large scale mission critical DC sites. I performed several IT equipment On-boarding & installations, server builds, critical tier changes, DC infrastructure setups, Project management, DC consolidation projects, Data Centre migrations & moves, Datacentre equipments and material purchasing, procurement and vendor management, structured cabling design & setup, media operations management, admin account manager for all geographical Co-location services for Dow Jones. 24*7 team operations management, SLA's. Show less Provided support to the internal users to get access for different applications, UNIX and Linux servers, Personal folders etc.Provided support to the users if they face any issue regarding any application or hardware related problems.Client meetings for tracks performance and scope of improvement.Created new processes for efficient work.SOP’s updations for clarity between client and the team members.Monitored Calls and remedy ticket logs for team members and providing timely feedback.Process improvements, getting approvals from client and implementing the same.Provided process training to newly joined batches. Show less

  • DGM - Service Delivery

    Nov 2021 - now

  • AGM - Service Delivery

    Nov 2017 - Nov 2021

  • Datacentre, Colocation services & Market Access - Group Operation Manager - SGX (Project)

    Apr 2011 - Oct 2017

  • Datacentre Specialist - Dow Jones (Project)

    Sept 2008 - Apr 2011

  • System Administrator - Etrade Financials (Project)

    Jul 2007 - Aug 2008