Swapnil Meher

Experience

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  Atos

  Dec 2012 - Sept 2016

  Systems Engineer

  • Working on application code changes on requests and yearly releases.• Working on updating the UI for SAP Reference Data application.• Creating and moving applications on IIS 6 at the time of server moves.• Also hosting JAVA applications on IIS 6 through BONCODE configuration.• Checking event and interface logs on the server.• Handling databases through Microsoft SQL server 2008.• Creating Server agents for updating different database.• Creating and scheduling task scheduler through batch files in Win server 2003.• In Migrations, Deploying and moving these websites to new windows servers (Recently moved to VM).• Technical Support for reporting and interface application developed in C Sharp.• Deploying WARs in tomcat 6 and updating server configurations.• Responsible for creating automated scripts.• Working on large changes through Service desk Management tool SDM 12.9 and keeping the track of Workflow tasks in changes.• Responsible for application configuration including upgrades, regular maintenance activities, maintaining day-to-day support on all applications.• Functional and technical analysis and creating Proof of tests for applications.• Managing of internal and external websites for applications.• Managed the integration between different career websites and I-Grasp.• Direct contact with the third party /Service providers for SAAS applications.• Knowledge of recruitment process held in the organization through I-Grasp.• Driving the Incident, Change and Problem Management within the SLAs.• Understanding the Requirements and Functional Specifications of application.• Very good understanding of ITIL processes.• Good knowledge in Incident, Problem and Change, vendor and Release Management Processes.• Service delivery, Issue Resolution / Escalation.• Good awareness of SLA response, resolution, backlog.• Creating technical and functional Documentation on requirements.• Generating reports on a weekly basis. Show less

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  ADWEB Software

  Oct 2016 - Dec 2018

  Technical Support Engineer
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  GreenOrbit

  Dec 2018 - May 2022

  Senior Support Analyst

  •Strong experience in working as Technical Support Engineer for client-server applications along with skills such as Server Administration, Functional & technical analysis, implementation & Support for Applications, Products, and Customer.•Working on iD Services tasks such as Installation, implementation, Upgrade, Migration, patch, and Unit testing.•Managing iD Databases on MSSQL Server with various tasks such as iD Database backup and restore in case for Migration.•Creating basic SQL reporting Scripts for clients.•Working on POTs and Monitoring Bugs/tasks raised in fly spray/Jira and making sure of changes happening in different iD versions for different clients.•Managing client iD on AWS. and Troubleshooting SAML for iD Cloud clients.•Configuring LDAP for iD and troubleshooting Active Directory and authentication issues.•Identifying recurring incidents and raising a bug to the development team.•Technical Content writing for iD Help Pages and Publishing live on iD help site.•Creating Feature Requests by understanding Client requirement and also providing the best workaround solutions.•Timely contact with client throughout the service life cycle for CSAT.•Driving Incident, changes and Problems issues within given SLAs.•Troubleshooting iD issues with the help of tools such as Event Viewer, iD logs, Fiddler, Developer tools SQL Profiler, also researching over the internet for more efficient tools. •Invocation of escalation procedure at appropriate times.•Arranging and Leading call with client on requests for discussing priority issues to ensure CSAT.•Worked on dedicated support for the client as a single point of contact.•Proving technical help for consulting/Project and sales teams, along with actively posting articles on the client updates and issues we faced in iD within the Org.•Strong awareness on SLA response, resolution and backlogs.•Delivering value to customers and ensuring quality service for every client issue raised within iD Support. Show less

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  Flippa.com

  May 2022 - now

  Technical Support Manager