Stephen Wang

Experience

• 

  SSi Ltd

  Jun 2004 - Jun 2005

  Software Engineer (VB 6.0)
• 

  Jumino Ltd

  Sept 2005 - Apr 2006

  Java Developer
• 

  Super Point Trading Pte Ltd

  Jun 2006 - Mar 2008

  Java Software Engineer
• 

  NCS Group

  Sept 2008 - Dec 2012

  Applications Consultant

  Key Responsibilities• System Analysis and Configuration• System Design and Data Mapping• Incident Management• Production Environment Performance Management• Conformance to Functional Requirements and System Architecture Standards• Core member of System Management division of >10, tasked to review and analyse commercial banking transactions for >XX B2B users across greater APAC region• Executed interface synchronisation with backend payment engine, enabling stable account transactions and payment gateways for multiple stakeholders from varying time zones• Engaged with cross-functional teams to identify growth opportunities for issue resolution, system improvement and change requests, whilst ensuring full system compliance• Headed Level 1 Support team to perform defects and resolution analysis, along with escalation management; established system standards, authored Standard Operating Procedures (SOPs) and created knowledge repository for team refresher and new-hire trainingsSignificant Achievementso Orchestrated data centre swing across >100 application dependencies and components within 24 hours vs. division benchmark of 48 hours, enabling swift disaster recovery amongst key business accounts and synergy between interface and infrastructure as per business continuity plan requirementso Surpassed benchmark of addressing ticket resolution requests within few hours with zero escalations through severity prioritisation, compared to company benchmark of 3 days, leading to consistent excellent grades during performance reviews Show less

• 

  SP Group

  Dec 2012 - Jan 2022

  Core Responsibilities• System Design and Technical Process Mapping• PMO Advocate• Technical Subject Matter Expert• Business Process Engineering• Quality and Change Management• Direct end-to-end system design and implementation for mission critical projects valued over SGD XXM from requirements gathering, project scoping, to monitoring project progress, ensuring timely delivery and diligent adherence to compliance• Administer vendor and offshore development teams of > 10 to charter full cycle of design and development phases, technical process mapping, and performance tuning to meet technical project parameters with high-level stakeholders across matrix team structures• Champion full spectrum of process reviews and solutions design for capacity enhancement and change requests, mapping service usage capacity against existing demand and aligning core business processes to drive scalability; secured buy-in from upper management through compelling value propositions• Expert in systems integration, having expanded Smart Electricity Meters initiative through remodelling of manual processes to merge with energy consumption automation efforts, and ensured business continuity from source to distribution; cultivated cross-functional team agility to meet service and budget objectivesSignificant Achievementso Expanded XX% cost savings for consumers by implementing inaugural Smart Electricity Meters and Open Electricity Market (OEM) roll-outs, steering automated energy consumption data collection for >XM households and commercial businesseso Drove UI Browser Test Automation project employing Selenium and Python technologies to mimic user behaviours, achieving rapid test results Show less

  • Principal Systems Analyst

    Jul 2018 - Jan 2022

  • Senior Systems Analyst

    Dec 2012 - Jun 2018
• 

  Synapxe

  Jan 2022 - Oct 2022

  Lead Analyst