John Kenny

Experience

• 

  Dunnes Stores

  May 2007 - Dec 2014

  Senior Sales Assistant

  Reporting to department management, I was responsible for liaising with customers and providing a high level of customer service to help maximise sales, meet targets and provide a positive shopping experience for the customer.Duties:• Customer service and customer query handling. • Reporting to management and Head Office. • Ensuring stock levels are well maintained. • Processing payments on the checkouts and money handling. • Maintaining and general upkeep of the shop floor. Show less

• 

  Primark

  Aug 2015 - Dec 2023

  In my capacity as P&C Department Manager, I collaborated closely with the Store Manager to ensure the efficient operation of our store. My role encompassed various key responsibilities:• Operating standards: Consistently delivered against company expectations and policy on staffing, budgets and pay.• People: Recruiting, leading and motivating teams to achieve company standards.• Training: Implemented a learning culture within the store by role modelling self-development.• Recruitment: Responsible for the end-to-end recruitment process for Retail Operatives in accordance with company standards.• Employee Relations: Responsible for mediating conflicts and resolving employee grievances. Conducted investigations into complaints and misconduct.• Environmental, Health & Safety: Responsible for ensuring all EHS standards were adhered to and to ensure colleague training/development were updated and in date.During my tenure with Penneys, I attended training courses in Management Development, Effective Teamwork, a two-day Customer Promise workshop, Selection & Recruitment, Employee Relations, and Effective Conversations. I was also trained as the store’s Mental Health First Responder, reflecting my commitment to employee well-being. Show less Reporting to store management, I was responsible for the day-to-day running and operations of the Kids Fashions department. Duties included:• Communicate effectively with, manage and motivate team to maximise sales and department impact.• Analyse sales figures to forecast/drive sales to achieve commercial goals; ensuring targets are met on a daily/weekly basis.• Provide and promote outstanding customer service, ensuring the customer has a positive shopping experience.• Manage stock levels and make key decisions about stock control to ensure sufficient quantities of stock is ordered at all times in order to maximise sales.• Ensure replenishment is actioned to maintain sales floor densities and size availability. • Conduct daily walkthrough to identify opportunities to increase sales. • Along with the store VM team, implement looks in accordance with set themes for feature walls and units to help boost and maximise sales opportunities.• Ensure health & safety guidelines are adhered to at all times, minimising potential hazards in my department/store.• Help with recruitment campaigns and selection process (i.e. interviews/reference check etc) Show less

  • People & Culture Department Manager

    Apr 2022 - Dec 2023

  • Department Manager

    Aug 2015 - May 2022
• 

  Dublin City University

  Dec 2023 - now

  People Assistant (HR)

  As a People Assistant at DCU, I work in conjunction with the People Services, Talent Acquisition, and senior HR Management teams to provide comprehensive HR support to university employees and campus companies in collaboration with my Business Partner. My key responsibilities include:• Acting as the first point of contact for employee inquiries and partnering with my HR Business Partner to deliver timely, effective support for key stakeholders, including Heads of Schools and Units.• Building and maintaining strong relationships with stakeholders, advising on HR policies, and assisting with payroll, benefits, and contract management.• Ensuring data accuracy across HR systems and implementing process improvements to enhance efficiency and streamline service delivery, all while upholding confidentiality and professionalism.• Assisting in employee relations, supporting probation processes, and taking minutes during formal meetings.• Supporting recruitment and selection activities from start to finish, including onboarding and compliance processes like Garda Vetting.In addition to my HR responsibilities, I've also received training as a Mental Health First Responder, highlighting my dedication to supporting the well-being of employees and students. Show less