Linda Diaz

Experience

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  Georgia State University

  Jan 2014 - Dec 2016

  • Arranged reports and organized, meetings, appointments, and had direct access to faculty member schedules • Generated the ability to maintain personnel, inventories, sales and banking/accounting records and applied relevant legal concepts (e.g., confidentiality)• Create and maintain budget spreadsheets to develop simplified reports and lists• Maintained scheduled office hours and assist with the daily office operation as determined by supervisor • Efficiently oversaw the development of the following: budgets, statistical reports, personnel records and evaluations Show less

  • Student Assistant Department of Communications

    Dec 2014 - Dec 2016

  • Student Assistant Department of Nutrition

    Jan 2014 - Nov 2014
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  Caribou Coffee

  May 2015 - Jun 2017

  Shift Supervisor

  • Assisted in training new Team Members to meet beyond corporate procedures and expectations • Ensured the team has a clear understanding of goals, expectations, products, cleanliness, new directives and customer connections during the shift• Committed to the responsibility for the overall leadership and direction of the store in the absence of the store manager or the assistant store manager• Recognized as “Best Salesperson” for exceeding sales in the seasonal fundraising promotions

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  Georgia State University

  Aug 2017 - Oct 2022

  • Develop training materials, coordination of training events and ensure discipline faculty and staff abide by university, State of Georgia, and BOR policies/procedures in the areas of travel, reimbursements, and procurement.• Mentor and train new temporary assistants in the Fine Arts & Humanities Department for Perimeter College and improved performance by 23%.• Conducted reviews and approvals for Part-Time Faculty documentation and ensured payroll documentation for PTI hires is approved. • Facilitated compliance with Perimeter College, GSU, State of Georgia and Board of Regents Policies and procedures.• Supported in compiling financial data for use in expenditure reviews and transaction forecasting.• Initiated and approved purchases for supplies, equipment, policies/procedures for PantherMart procurement, payment requests, travel authorizations, and reimbursements.• Provide organizational assistance with Arts and Humanities faculty searches and travel arrangements. Show less • Coordinate Arts and Humanities training events and assist in the development of training material • Facilitate compliance with Perimeter College, GSU, State of Georgia and Board of Regents Policies and procedures• Originator for PantherMart procurement, payment requests, travel authorizations and purchase orders• Collaborate with the Arts and Humanities business manager to ensure all payroll documentation for PTI hires is submitted for processing• Assist in compiling financial data for use in expenditure reviews and transaction forecasting Show less

  • Administrative Specialist

    Feb 2019 - Oct 2022

  • Office Assistant

    Aug 2017 - Oct 2022
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  The Garcia Collective: Real Estate Company- Remote

  Sept 2020 - Jan 2022

  Client Success Manager/Business Analyst

  • Supervise all clients’ progress using customer relations management software to guarantee the best service possible for our clients and improved customer feedback by 45%.• Create new client interface processes to improve team implementations, company results and technical support.• Tracked promotional success and product metrics by generating and analyzing KPI and ROI results. • Develop and maintain a backlog of product features based on global market needs and influence prioritization decisions on a quarterly basis.• Oversaw a real-estate portfolio of 150+ statewide properties with an estimated 15 million in revenue.• Manage the creation of the official The Garcia Collective website, administrative and social media accounts.• Formulate long-term customer relationships by creating a program to allow current and past clients to be reminded of their significance and of current services. Show less

• 

  Opendoor

  Feb 2022 - Jul 2022

  Customer and Product Experience Specialist

  • Implement operational systems to understand our products and processes to improve new ops initiatives, pilot experiments, enhance tooling, product effectiveness, and scalable operational processes.• Train team of junior-level contractors on customer/product skills/processes to optimize hiring practices and improve customer insights by 53%.• Developed coaching sessions, evaluations, and product/sales support handbooks for new hires.• Participate in developing product and product line strategies, directions, and recommendations as input to an overall company planning process; as well as in the analysis of current and future markets, technology, and competitive trends to support strategy and product development.• Provide business planning guidance, Key Performance Indicators (KPI’s), and counsel to senior management to support the overall company to improve revenue by 15%.• Maintained the role of a generalized specialist with expertise in product development and execution of special operational projects. Show less

• 

  DAG Architects Inc.

  Oct 2022 - now

  Operations Administrator

  • Project and Operational Management: Expertly manage critical architectural project documentation and office logistics, ensuring seamless workflow and meticulous record maintenance. Leverage technology including Bamboo HR, Google Workspace, and Cvent to optimize operations.• Supply Chain and Vendor Coordination: Strategically manage supply inventory and vendor relations to ensure timely procurement of architectural materials and office supplies.• Event and Professional Development Coordination: Organize and execute educational 'Lunch and Learn' sessions, workshops, and client meetings, significantly enhancing team professional growth and client engagement.• Compliance and Support: Aid architects in adhering to AIA compliance and professional standards, acting as a key resource for continuing education and professional development.• Digital Engagement and Brand Advocacy: Enhance firm visibility and engage community through proactive brand representation on social media platforms.• Human Resources Management: Oversee HR functions including onboarding, offboarding, and interviewing, integrating over 50% of the Atlanta office's staff. Develop people and culture initiatives across DAG Architects, HLG Studio, and Fitzgerald Collaborative to foster an inclusive work environment.• Financial Administration: Manage expense reporting and budget projections, contributing to effective financial oversight and administrative operations.• Business Development and Leadership Support: Assist the leadership team in strategizing and implementing business development initiatives, promoting firm growth and external partnerships.• Facility and Community Relations: Serve as the primary liaison for building management, coordinating parking, and community events, ensuring operational excellence in office management. Show less