Breena Beckett

Experience

• 

  UCSB Recreation Center

  Jun 2012 - Dec 2014

  Supervisor

  As a Supervisor at the Rec Cen, I ensured safety and efficiency by overseeing operations and prioritizing tasks at various stations. My responsibilities included providing professional customer service, managing daily accounting, computer programming, registration, refunds, withdrawals, and conducting interviews and training for both new staff and supervisors. Additionally, I served as the first responder during emergencies, promptly providing necessary care such as calling EMS, administering first aid, or performing CPR. Show less

• 

  CJ Affiliate

  Mar 2015 - Nov 2017

  As a Client Support Specialist, I provided responsive assistance to clients through inbound phone calls, offering support for both advertiser and publisher accounts in the realm of affiliate marketing. Operating advanced phone and ticketing systems, I maintained a deep understanding of affiliate marketing and web technology, effectively communicating with clients to introduce new products and provide valuable suggestions for best practices within a collaborative team environment dedicated to delivering top-tier customer service. Show less

  • Account Representative, Advertiser

    May 2016 - Nov 2017

  • Client Support Specialist

    Mar 2015 - May 2016
• 

  Impact.com

  Nov 2017 - now

  As Senior Product Enablement Specialist, I specialize in leveraging tools like Pendo to enhance the user experience by creating engaging and effective in-app guides. Using my expertise, I analyze product data performance, run reports to measure guide effectiveness, and collaborate closely with technical writers to develop clear and user-friendly help content. My role involves not only making guides appealing and fun but also ensuring they are easy to follow, contributing to a seamless and enjoyable product experience for our users. Show less As a Product Enablement Specialist, I am dedicated to crafting engaging in-app guides that empower customers to harness our technology for growth, enhancing their overall experience. I adeptly manage and prioritize guide requests, collaborating seamlessly with cross-functional teams to draft comprehensive guide copy. With a keen eye for detail, I build targeted segments to reach the intended audience and ensure the precision of guide elements, while continuously analyzing performance metrics to gauge guide effectiveness and identify areas for improvement. Show less As a Client Onboarding Project Manager, I spearhead the end-to-end process of integrating new clients, overseeing the development and execution of tailored onboarding strategies. Leveraging strong project management skills, I collaborate with cross-functional teams to coordinate seamless transitions, from initial engagement to successful adoption of our products or services. Through effective communication and meticulous planning, I ensure that client onboarding experiences are efficient, personalized, and aligned with our commitment to delivering exceptional service. Show less

  • Associate Manager, Product Enablement

    Nov 2021 - now

  • Senior Product Enablement Specialist

    Feb 2021 - Nov 2021

  • Product Enablement Specialist

    Oct 2019 - Feb 2021

  • Learning and Enablement Specialist

    Jun 2019 - Oct 2019

  • Client Onboarding Project Manager

    Nov 2017 - Aug 2019