Julia Boyles

Experience

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  Joshua House

  Jan 2000 - Jul 2000

  Group Living Supervisor / Youth Care Worker
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  Sunshine Paint & Body Shop

  Jul 2000 - Mar 2005

  Office Manager
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  Marketing Solutions Intl (MSI)

  Mar 2005 - Feb 2007

  National Project Manager

  • Drafted and maintained business requirements and marketing initiatives and aligned them with functional and technical requirements.• Evaluated risks pertaining to clients’ requirement implementation and reconciled errors resulting in clientele satisfaction.• Oversaw a National Training Seminar and several specializing events through the USA.• Instrumental in the selection, retention and termination of employees.

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  Safe Tech USA

  Feb 2007 - Apr 2010

  • Pioneered the development of a new branch.• Conceptualized, developed and integrated an efficient sales and marketing strategy for a new branch.• Played an essential role in the activation of corporate licensing for a new business branch. • Managed all projects from inception through billing and completion.• Coordinated payroll reports, account payable and receivable and collections.• Solid team-building skills demonstrated during client relationship development and problem resolution.• Ensured that savvy marketing concepts were communicated to the sales and marketing team.

  • Branch Manager

    Jan 2010 - Apr 2010

  • Project Manager

    Feb 2007 - Jan 2010
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  Servpro Industries, Inc.

  Aug 2010 - Nov 2016

  • Deliver elite customer service through advocating for 1500+ Franchise owners guaranteeing that the software is optimized to support business process and client specific program requirement. • Analytical business development skills employed in multiple projects by defining requirements, identifying current and future state processes, obtaining signoff, creating user stories, collaborating with the development teams, providing guidance to the QA team, and ensuring successful deployments.• Principal strategist and visionary for level 3 support personnel to guide their adoption of a sound business analyst techniques for analyzing and accelerating bug reports and enhancements with comprehensive requirements and acceptance criteria.• Subject matter expert and training specialist for proprietary software.• Actively monitor logs and map backlogs (systems bugs and enhancements) for proprietary software.• Demonstrated strong work ethics in completing instructional e-learnings, training guide, demonstrations, instructional presentations, promotional scripts and videos, and testimonial video interviews.• Proactively employ the agile and waterfall methodology through the use if Kanban boards, functional requirement documents and goal-oriented collaborative design meetings.• Instrumental in capturing live lead notifications that are dispatched or added from a corporate system or locally, respectively, and lead progress is being analyzed and displayed as measurements based on time duration of leads accepted, lead to job ratio and lead to dead lead ratios.• Manage and support system updates for clientele remotely and ensure IT regulatory compliance. Show less • Actively engineered and led a team of SMEs, training specialists and process-improvement franchise groups on implementing standard business codes for office operations within the Franchise office division. • Facilitated the design and maintenance of certification programs. • Documented business reports, plans and budget annual goals and initiatives for the team, resulting in decreased labor-intensive record-keeping, higher productivity and increased accuracy.• Supervised the office and technology training specialist. • Efficiently streamlined the release of deployments to users while maintaining the training guides and certifications with the rapidly changing software.• Operated and maintained corporate and critical networks, protecting network assets.• Assisted in the development of IT strategic plans. Show less • Synthesized business needs, evaluated and assembled competent learning strategies and materials. • Systematically accessed and evaluated training needs through goal-oriented surveys, simulations, team exercises, productive videos, hands-on activities, lectures, interviews with attendees, focus groups, consultation with managers, instructors, and Franchise representatives.• Conducted cross-functional management evaluation of training activities and developed revamped procedure manuals, procedure manuals, proprietary software user guides, facilitator guides, PowerPoint presentations and related job aides. • Enhanced IT documentation employing work flow charts.• Configured and carried out user acceptance testing(UAT) Testing and delivered expedited reviews to the IT department. Show less

  • Business Analyst

    Mar 2013 - Nov 2016

  • Team Leader (Office and Technology)

    Aug 2012 - Mar 2013

  • Office and Technology Training Specialist

    Aug 2010 - Aug 2012
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  LifeWay Christian Resources

  Dec 2016 - Mar 2019

  Business Analyst

  • Lead analyst for managing the review, evaluation and delivery of concise data schemas for over 15 data migrations for master and transactional data.• Acting product owner for multiple business owners for implementation of business requirements for system configurations, integrations and data migrations. • Analytical business development skills employed in the replacement of an ERP system by defining requirements, identifying current and future state processes, obtaining signoff, creating user stories, collaborating with multiple development teams, providing guidance and Acceptance Criteria to the QA team.• Provider of coaching, guidance, and business analyst standards for a team Business and Data Analysts supporting the replacement of the ERP system.• Proactively employ the agile and waterfall methodology through the use of backlogs, sprint planning, Kanban boards, functional requirement documents, story boards, business work flows, and goal-oriented collaborative design meetings.• Acting Scrum Master for API team and as needed during the absence of the Scrum Master for the retail development teams (non-API).• Managed and enforces the alignment of business needs with the third party implementor for Dynamics 365 SaaS application.• Identification of gaps within the proposed solutions presented by the vendors and development team.• Instrumental in actively managing technical and business design sessions that includes over 20 legacy system integrations using different models of integration methods (Odata, API, Bring Your Own Database (BYOD) – data entities, ELT), POS user interface and configuration, merchandising elements (replenishment, procure to pay), Financials, Product Management, hardware replacement, sales auditing, asset protection, Business Intelligence (BI) and various other areas of an ERP.• Identification and coordination of third party vendors engagement in system updates and tests resulting from the implementation of the new ERP. Show less

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  CKE Restaurants, Inc.

  Mar 2019 - Oct 2019

  Business Analyst

  • Collaborated with multiple stakeholders to deliver Business Requirement Documents (BRD) for six complex ‘back of house’ (BOH) interfaces sourced from a new point of sale (POS) system and targeted to enterprise legacy systems for all corporate owned stores.• Collaborated with training and development team, as well as a third party implementor, to elicit business and technical requirements for the implementation of a new LMS system interfaces.• Performed and managed test cases, quality assurance, system integration and user acceptance testing for BOH interfaces and HRIS interface.• Data analytics for multiple databases using basic SQL queries to validate output files, troubleshoot issues, and evaluate data for interface design.• Successfully utilized Agile and Waterfall methodologies based on the project needs.• Coordinated and participated in development design sessions that included source to target data mapping, database design, error handling, and estimation.• Contributed coaching, guidance, and standards around Business Analyst and Project Management processes for contracted and employed PMO team members.• Negotiated resources, timelines, and scope with business partners and IT teams to successfully deploy interfaces in order to keep implantation roll-out on schedule. • Collaboration and management of offshore and onshore resources of technical vendors to keep targeted project timelines. Show less

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  HCA Healthcare

  Oct 2019 - now

  • Reviewed, identified, and documented end-to-end business processes that would benefit from implementing a texting solution to the HR support team.• Coordinated and facilitated discovery and prioritization sessions for use cases and requirements.• Managed customer relationships and expectations by developing a communication process to ensure all members of the core team and executive level were up to date on project initiatives.• Produced required project analysis documentation that included: Business Requirements Document (BRD), Use Case document, and process workflow diagrams for current state that identified employee and candidate touch points.• Lead vendor evaluation sessions with twelve different potential vendors, rated and recommended a short list from the twelve, and provided a comparative analysis document for executive review.• Acting project manager responsible for managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; weekly status updates and following proper escalation paths.• Instrumental in defining the business drivers and identifying measurable expectations to support the business case and provide a guiding metric for texting impact after implementation. Show less

  • Support Manager

    Aug 2023 - now

  • Consulting Product Analyst

    Oct 2019 - now