
Chatara Carroll
Fiscal Assistant

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About me
Experienced IT Support Specialist & Cybersecurity Trainee | CompTIA Certified | Expert in SIEM Tools, Network Configuration, and Firewall Management | Strong Background in Technical Problem-Solving and Project Management
Education

BCR Cyber
-IT/Cyber SecurityDuring my IT and cybersecurity training at BCR Cyber in Baltimore, MD, I delved into crucial coursework aimed at fortifying my technical prowess. I extensively studied the configuration intricacies of routers, switches, and operating systems, equipping myself with the foundational knowledge necessary for network management.Additionally, I gained invaluable insights into Security Information and Event Management (SIEM) systems through introductory courses on Palo Alto and Splunk… Show more During my IT and cybersecurity training at BCR Cyber in Baltimore, MD, I delved into crucial coursework aimed at fortifying my technical prowess. I extensively studied the configuration intricacies of routers, switches, and operating systems, equipping myself with the foundational knowledge necessary for network management.Additionally, I gained invaluable insights into Security Information and Event Management (SIEM) systems through introductory courses on Palo Alto and Splunk, understanding their pivotal role in threat detection and response. The hands-on experience in the Cyber Range was particularly enlightening, where I engaged in live network attacks, honed my skills in blue team defense strategies, and practiced swift incident response protocols.This comprehensive training has not only broadened my understanding but also instilled confidence in my ability to navigate complex IT and cybersecurity landscapes effectively. Show less

Woodlawn High School
-High School DiplomaMy educational journey culminated in earning my High School Diploma in General Studies from Woodlawn High School. This comprehensive curriculum equipped me with a solid foundation across multiple disciplines, nurturing critical thinking and problem-solving skills essential for future endeavors.Woodlawn High School provided a supportive environment where I honed my communication abilities and cultivated a lifelong passion for learning. Through diverse coursework and engaging… Show more My educational journey culminated in earning my High School Diploma in General Studies from Woodlawn High School. This comprehensive curriculum equipped me with a solid foundation across multiple disciplines, nurturing critical thinking and problem-solving skills essential for future endeavors.Woodlawn High School provided a supportive environment where I honed my communication abilities and cultivated a lifelong passion for learning. Through diverse coursework and engaging extracurricular activities, I developed a well-rounded understanding of various subjects.This educational experience not only prepared me for higher education but also instilled the values of diligence and perseverance that continue to guide me in my professional pursuits. Show less
Experience

Maryland State Arts Council
Sept 2011 - Nov 2014Fiscal AssistantFiscal Assistant at The Maryland State Arts Council, Baltimore, MD, from September 2011 to November 2014. Utilized computer software to manage requisitions, statements, and other data. Offered technical assistance for equipment operation and performed maintenance tasks. Set equipment parameters to optimize performance. ♦ Operated computer software to enter and retrieve data for requisitions, statements, and other materials♦ Provided technical assistance with equipment operation♦ Performed maintenance on technical equipment♦ Set equipment parameters♦ Prepared accounting documents including invoices, reimbursements, delinquency notices, and purchase orders♦ Updated and Maintained financial ledgers and files with daily transactions♦ Provided administrative support during budget preparation for fiscal year Show less

City of Baltimore
Nov 2014 - nowSupport Specialist IIISupport Specialist III at Mayor’s Office of Children & Family Success, Baltimore, MD, since November 2014. Proficient in troubleshooting hardware and software issues, ensuring uninterrupted operations. Regularly analyze and compile weekly reports for services rendered. Recommend and implement Standard Operating Procedures to streamline daily operations. ♦ Troubleshoot hardware and software issues♦ Analyze and compile weekly reports for services rendered♦ Recommend and implement Standard Operating Procedures to improve daily operations♦ Procurement and vendor management♦ Strong attention to detail in data entry tasks, resulting in high accuracy rates and timely completion of tasks♦ Set up and configured workstations for onboarding staff Show less

BCR Cyber
Jul 2023 - Feb 2024Cyber Secuirty TraineeCyber Security Trainee at BCR Cyber, Baltimore, MD, from July 2023 to February 2024, where I specialized in network monitoring, incident response, and system configuration. Utilized SIEM tools to analyze network traffic and security events, recommending corrective measures for breaches. Proficient in Active Directory, managed user accounts and permissions. Ensured compliance through security controls and firewall configurations.♦ Monitored and analyzed network traffic, system logs, and security events using SIEM tools♦ Managed installation and configuration of network devices, enhancing speed and reliability♦ Configured user accounts, permissions, and passwords using Active Directory and group policy procedures♦ Investigated security breaches and recommended corrective actions♦ Implemented security controls and configured firewalls to ensure compliance with industry standards♦ Troubleshooted complex network and hardware issues and implemented cost-effective solutions. Show less
Licenses & Certifications

CompTIA Security+
CompTIAFeb 2024
CompTIA Network+
CompTIADec 2023
CompTIA A+
CompTIAOct 2023
Languages
- enEnglish
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