Ashwin Duggal

Experience

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  Little Angels Nursery School and Daycare Centre

  Jan 2021 - Mar 2022

  IT Support Technician

  • Managed and maintained computers, IT infrastructure, and additional network devices within a nursery school environment, utilizing Jira ticketing tool to address staff issues and HelloParent ERP for student information management.• Set up and configured printers, provided software solutions such as Office Suite, email clients, and internet browsers, ensuring efficiency. • Configured and managed SharePoint sites for document storage, organization, and sharing, facilitating efficient workflows and information dissemination.• Implemented robust Wi-Fi and network configurations, ensuring reliable connectivity for 30 teachers and 130 students. • Demonstrated expertise in troubleshooting, malware, and virus removal, resolving 95% of hardware and software issues within 24 hours. • Managed and maintained online learning software and tools, facilitating effective remote education for 130 students and 30 educators. Show less

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  Upgame

  May 2021 - Jul 2021

  UI Designer

  • Designed intuitive and visually appealing UI for a mobile app aimed at golfers to track their game.• Conducted user research and incorporated feedback to enhance the overall user experience.• Worked in collaboration with cross-functional teams to ensure seamless integration of design elements.

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  Chat Hut

  Jan 2023 - Mar 2024

  Desktop Support Technician

  • Managed network infrastructure across four locations, overseeing 50 hardware and software components including monitors, desktops, access points, printers, achieving 20% increase in uptime.• Installed, configured, and customized software for 30 systems, including monitors, desktops, access points, printers, reducing downtime by 15% and improving performance by 25%.• Resolved 90% of network issues within 24 hours, minimizing downtime by 2 hours per incident.• Maintained detailed employee Excel sheets, optimizing data entry processes for 25 staff members and enhancing operational efficiency by 15%.• Implemented and maintained Microsoft 365 suite, including Outlook, Word, Excel, and PowerPoint, enabling seamless communication and collaboration among staff members. Show less

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  Technique Ltd.

  Jun 2024 - now

  TechOps Engineer