Margarida Shilling

Experience

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  Itaú Unibanco

  Jan 2013 - Apr 2014

  Customer Service Specialist

  Educated customers on the advantages and convenience of self-service options, such as ATM and phone applications.• Ensured accurate identification of checks, titles, and other processed documents to verify authenticity.• Controlled queue times to optimize customer experience and streamline service processes.

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  Itaú Unibanco

  Nov 2014 - May 2018

  Account Relationship Manager

  Delivered exceptional customer service by understanding and meeting customer needs.• Offered and promoted products and services tailored to enhance customer satisfaction.• Managed receipt, bill payment, deposits, and transfers, ensuring accuracy and efficiency in financial transactions.• Educated customers on the advantages and convenience of self-service options, such as ATM and phone applications.• Ensured accurate identification of checks, titles, and other processed documents to verify authenticity.• Controlled queue times to optimize customer experience and streamline service processes.• Implemented and adhered to internal control procedures, ensuring compliance with established guidelines. Show less

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  AuPairCare Live-In Childcare

  Mar 2019 - Sept 2020

  Child Care Specialist/Personal Assistant

  Improved cross-cultural communication skills through diverse experiences.• Enhanced English-speaking fluency through specialized courses and practical application.• Attained first aid certification, demonstrating a commitment to safety and well-being.

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  Private Company

  Oct 2021 - May 2024

  Child Development Specialist/Personal Assistant

  Built positive relationships with children through individual interactions, fostering a supportive and nurturing environment.• Modeled appropriate social behaviors and facilitated activities to promote learning and development.• Successfully navigated the demands of a busy calendar and adapted to frequent travel changes.• Managed daily and weekly activities, demonstrating strong organizational skills.

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  Jp Morgan Chase Bank N.A.

  May 2024 - now

  Relationship Banker