Magda Frankiewicz

Experience

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  Starbucks

  Oct 2004 - Oct 2009

  Supervisor, Store Coffee Master

  - Contribute to Starbucks success by assisting the store manager in executing store operations during scheduled shifts.- Deploy partners and delegate tasks.- Responsible for acting in accordance with Starbucks guiding principles culture and values.- Provide ongoing education to engage partners and our customers in coffee knowledge by making tasting and presentations.

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  Ellis Brigham Mountain Sports

  Oct 2009 - Jul 2012

  Assistant Store Manager

  - Assisting and supporting store manager with daily duties, managing staff, organizing trainings and working close with department managers to ensure good shop performance and meeting company guidelines and targets- Responsible for running the shop in manager absence.- Solving problems, making decisions and follow up the health and safety policy- Planning and organizing seasons merchandising and maintain it on daily basis- Checking stock levels, responsible for inter-store transfers and deliveries.- Providing personalized customer service backed up with all the technical knowledge of the gear Show less

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  Marmot Mountain

  Jul 2012 - Mar 2014

  Deputy Manager

  - Responsible for opening and closing procedures and all till operations.- Assisting with stock management including: stock takes, order replenishments, customers special orders and booking in deliveries- Planning and organizing Visual Merchandising over the seasons change and making flagship store presentable and appealing for customers- Adjusting floor layout to optimize the sales and making windows and in-store displays- Cooperate with manager and other supervisors to achieve targets and high customers service experience- Promote Marmot as a brand on the market by helping with organizing events and establish good liaising with sponsored companies like climbing centres Show less

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  Whittard of Chelsea

  Mar 2014 - Jan 2015

  Deputy Manager

  Enjoying selling, tasting and shearing high quality, delicious tea and coffees.- Meeting the store's targets and handle budget, planning and organizing store layout due to the current needs and promotions with carefully selecting best sellers- Assisting with promoting Whittard brand in neighbourhood organizing marketing events like pop-up shop and tastings in the Canary Wharf mall - Putting together the rotas and shifts as well as planning and organizing staff trainings; assisting with recruiting and staff development program- Checking that the products we sell are well displayed and according to company policy and guidelines as well as adjusting that to the store needs and space; managing deliveries and dealing with stock issues, helping out with stock takes, organizing stockrooms, placing an orders for necessary suppliers - Making sure the shop floor runs smoothly; dealing with enquiries, complaints and maintaining high level of customer service- Providing support and cover for the manager on daily baises as well as running the personal development plan to improve and learn new skills Show less

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  Columbia Sportswear Company

  Jan 2016 - now

  Deputy Manager

  Enjoying working for family company which become global and share the great values with big passion for outdoor. Following the motivation motto from great Chairman: "It's perfect, now make it better" gives opportunity to develop skills, knowledge and drives passion in what I am doing. Where I make it better: - providing great, professional, base on knowledge and experience customer service guarantee highest customer satisfaction - ensuring the team meets its goals, grow and enjoy full of passion work environment - developing business procedures in day-to-day duties like smooth run of the shop, handle budgets, recruit and train staff, dealing with all enquirers and complaints, put together rotas, managing deliveries, ensuring well display stock with great standards in VM, preparing reports, communicating, sharing ideas and taking full responsibility for making business decision. Show less