Anurag Kumar

Experience

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  Hinduja Global Solutions PH

  Sept 2013 - Apr 2015

  Customer Service Representative

  • Provided exceptional customer service by addressing and resolving inquiries and concerns in a timely and professional manner.• Demonstrated ability to thrive under pressure, effectively handling high-volume customer inquiries and resolving issues promptly and efficiently.• Utilized CRM software to accurately document customer interactions, feedback, and resolutions for future reference.• Collaborated with cross-functional teams to improve processes and enhance the overall customer experience.Major Accomplishments:1-Recipient of fy-2013- Q3 Best scorer in B2 by Airtel Show less

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  Bebbco Trucking Authorized Dealer of BHARATBENZ

  Jun 2019 - Aug 2021

  Service Advisor

  •Developed and maintained strong relationships with customers to promote repeat business.• Utilized computer systems to accurately document customer information, service requests, and billing details.• Persuaded to the team for achieving assigned CSE KPI in all parameters.• Enforce safety protocols and ensure a safe working environment for all Staff.• Led the workshop Team to diagnose and resolve customer concerns. • Delivered tailored information to customers, aligning with their specific needs and demands.• Managed service appointments and ensured timely completion of repairs.• Built strong relationships with customers through effective communication and follow-up to ensure customer satisfaction.• Utilized computer systems to accurately document customer information, service requests, and billing details.Accomplishments:• Collaborated reporting branch team to achieve Heights CSE of all time, transformed it to the best branch and in the top2 across all KPI for consecutive quarters (fy20). Show less

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  Shomuk Engineering & Consultancy Services

  Jan 2022 - now

  Service Engineer

  Posted Under client DeputationINNOVATIVE INFRA MINING SLOUTION LIMITED Erstwhile GMMCO LTD Authorized Dealer of BHARATBENZ. •Troubleshoot and repair complex technical issues in specialized equipment, ensuring minimal downtime and adherence to safety standards.•Design and implement process improvements to enhance system efficiency, reliability, and performance, utilizing advanced technical knowledge.•Lead and mentor junior technicians, providing training and guidance to develop their technical skills and knowledge.•Coordinate with cross-functional teams to ensure seamless project execution, from planning through to completion, while adhering to budget and time constraint. Show less