OSMAN ABDELMUTELIB

Experience

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  DHL

  May 2019 - Oct 2019

  Customer Service Specialist

  • Provided high-quality service and full support to customers by efficiently processing incoming and outgoing transactions within specified time frames.• Ensured profitability and financial quality standards while maintaining customer satisfaction.• Informed customers of shipment status, exceptions, and provided updates on problem resolution.• Handled customer inquiries and processed feedback to improve service quality.• Collaborated closely with operations and other departments to ensure smooth shipments and continuous updates. Show less

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  Sudanese Federal Ministry of Animal Resources

  Oct 2019 - Dec 2019

  Technical Support Staff

  • Responded to employee inquiries and diagnosed/resolved technical problems.• Provided guidance on using services and assisted users through various support channels.• Offered solutions, updates, and patches to enhance performance and address vulnerabilities.• Monitored user interactions and handled complaints to ensure a positive user experience.• Contributed to quality assurance, knowledge base management, and remote assistance for efficient technical support delivery.

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  OSMAN AHMED OMER DHAB IMPORT & EXPORT ENTERPRISES

  Sept 2020 - Jul 2021

  Technical Support Specialist

  • Comprehensive support for computer systems, software, hardware, and desktop applications including MS Office, ERB system, firewall, and other software.• Proactive anticipation and prevention of communication and networking issues through preventive measures.• Establishment and execution of maintenance programs according to company and vendor standards.• Timely communication with users regarding maintenance requirements and potential impacts on system availability.• Maintenance of compliance with IT asset management protocols.• Diagnosis and replacement or repair of defective parts and equipment.• Regular updates to network applications as needed.• Resolution of hardware, connection, printer, and software issues reported to the Service Desk.• Investigation and resolution of user problems, escalation of complex issues to IT Administrator for resolution.• Created and updated documentation, conducted user training, and collaborated with development teams to improve products. Show less

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  Sudanese French Bank

  Sept 2021 - Sept 2021

  Trainee

  I trained for a month in the branch in many sections.

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  HABAB SHAMSA IMPORT & Export ENTERPRISES

  Oct 2021 - Oct 2023

  Data Analyst

  • Collected, cleaned, and structured operational and financial data using Excel and Google Sheets to generate actionable insights.• Conducted descriptive data analysis to support procurement efficiency, cost tracking, and vendor performance evaluation.• Designed and maintained internal reporting tools and dashboards to monitor key metrics such as inventory levels, petty cash flow, and service timelines.• Extracted trends from company data to identify bottlenecks in workflow and recommend process improvements.• Supported decision-making by preparing monthly data summaries and visual presentations for upper management.• Assisted in building a structured document and record-keeping system that improved data accessibility and reduced retrieval time. Provided administrative support for projects, ensuring deadlines were met and resources were allocated effectively.• Assisted with event planning and coordination, including logistics and communication with vendors. Show less