Inho Um

Experience

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  Sheraton Hotels & Resorts

  Jan 2013 - Nov 2013

  • As part of the banquet management team, carried and produced good results of various banquet meetings/event functions.• Received a lot of great feedbacks from convenors of various banquet functions including meetings/dinner/wedding events.• Revision of current policies and procedures/ Created new policies and procedures for the banquet department to improve efficiency and to provide clarity.• A member of the Health & Safety Committee. • Ensured clear communication between Catering/Banquets/Kitchen/Stewarding team, making sure that all changes are known between all departments.• Finalized each catering contracts including BEO’s, to verify that each contract is error-free and ready-to-go.• Asked appropriate questions to potential clients to filter out the transferring process in between catering/sales department.• Booked own events and completed BEO’s to smaller clients.

  • Operations Supervisor

    May 2011 - Nov 2013

  • Sales Catering Coordinator

    Jan 2013 - May 2013
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  Hilton Mississauga/Meadowvale

  Dec 2013 - Aug 2015

  Assistant F&B Operations Manager

  • Assisted in making a brand transition from Delta to Hilton. Helped transition standards, and procedures of Hilton for breakfast/lunch/dinner functions.• Also helped and trained restaurant servers to adapt to new standards of food & beverage under Hilton brand.• Managed both banquet and restaurant effectively to produce great results and create repeat business.• Assisted and conducted many positive changes to move the banquet department forward. (I.e. new policies and procedures to reduce labour, created a well-organized environment to reduce health risks for employees)• Received a lot of great feedbacks from convenors of various banquet functions including meetings/dinner/wedding events as well as restaurant reservations. Show less

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  Hotel Le Germain

  Sept 2017 - Nov 2018

  Meetings Sales and Banquet Manager

  • Improved and made changes to current catering menu to reflect past business patterns and fit logistics of both hotel/catering company.• Improved existing wine list to reflect client feedbacks and to diversify the price range and enhance overall flavour range.Accomplishments• Implemented new items/standards to improve overall efficiency of daily operation and to enhance overall product perceived by guests.• Maintained consistent and great feedbacks from clients for meetings/catering. [Always maintained minimum of 96% guest and average of 97.5% satisfaction rate through guest surveys. (Lanla)] Show less

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  Hilton

  Mar 2019 - Jan 2021

  Manager, Events & Restaurant Operations

  • Managed food & beverage operations including restaurant, bar, large scale events, new Grab-N-Go• Managed and delivered effective planning for large scale events (corporate events, weddings, concerts, award shows for <1500 people in attendance)• Extensive leadership experience in employee staffing, onboarding, training, coaching, and development• Resolved client complaints and ensured clients are satisfied• Managed employee schedules, organized and designed floor layout, and provided oversight for payroll operationsAccomplishments• Contributed to a successful month-over-month increase in sales volumes by 14-16% average.• Guest satisfaction surveys gradual increase over 12-24% improvement over each months.• Internal employee satisfaction levels gained over time to increasingly supportive levels. Show less

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  Rabbit Recruit

  Jan 2021 - Sept 2021

  Information Technology Recruiter (360 desk)

  Placing Exceptional Tech Talent for 20+ years!Rabbit Recruit keeps your organization competitive by sourcing highly in-demand tech talent across North America. Specializing in Cloud Architects, Cyber Security, Data Analytics, Full Stack Developers and other niche tech roles.

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  CorGTA Inc.

  Oct 2021 - now

  CorGTA is the new face of what IT consulting and staffing should be! We don't work with just anyone, we work with the elite. CorGTA strives to embody the notion of "people first, everything else is secondary". We hold our clients and candidates in the highest regard. Our mandate: Assist our clients in finding the individual resources or teams with the best skill sets and attitudes to give them the competitive advantage, while helping our candidates find a career path and employer they're passionate about.We're helping technical professionals in searching for new opportunities for either contract or full-time roles. If you are interested in new projects, considering a career move, or looking for assistance with hiring, please connect to discuss further. Show less

  • Senior Technical Recruiter

    Dec 2022 - now

  • Technical Recruiter

    Oct 2021 - Dec 2022