Lynn Couillard

Experience

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  Accenture

  Sept 1992 - now

  As a technical writer, I transform complex security topics into understandable statements and easily consumable written content. My role requires expertise in translating complicated subject matter into editorial products with clarity and precision. I have extensive experience writing content for a non-technical audience in multiple formats, such as request for proposal (RFP) responses, briefings, manuals, reports, capability documents. I am responsible for editing and enhancing existing materials as well as creating new content requiring the assessment of a variety of complex sources. Show less Responsible for maintaining 4 client knowledge bases which includes publishing knowledge, developing Knowledge Management standards, maintaining knowledge, both internal and customer facing in both English and French. Also responsible for Service Introduction of new processes/applications/services which the Service Desk will support. Work with project teams to ascertain what impact the project will have on the Service Desk and what support is required. Develop and maintain a project tracker and develop/publish all support documentation. Also responsible for communications to the Service Desk about the new service, providing an overview and list of new support articles available to both Service Desk and end users. Show less

  • Technical Writer – Client Data Protection Opportunity Support

    Feb 2024 - now

  • Knowledge Management and Service Introduction Lead

    Sept 1992 - Aug 2024