Joan Lee

Experience

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  Cohen's Lifestyle Clinique

  Jan 2011 - Mar 2011

  Administrative Officer
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  Oasia Hotel Singapore

  Jun 2014 - Aug 2014

  Guest Service Executive

  • Provided excellent service to guests, was commended on Tripadvisor and electronic surveys. Achieved the highest number of positive feedback in the team for one month.• Built positive relations in people orientated environments through constant first-hand interaction with guests.• Implemented solutions in dynamic situations. For e.g. conducting last minute room allocations for unexpected flight delays.

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  SEAMEO RELC

  Nov 2015 - Aug 2019

  Senior Executive

  • Solely responsible for liaising and communicating with the Ministries of Education and applicants of 11 Southeast Asian countries. • Handled all pre-arrangements for scholars, such as student pass applications, to all preparatory work required to ensure the smooth running of the courses.• Provided administrative support and welfare to all course participants, from pre-course matters to post-course matters.• Responsible for enhancing current communication channels, processes and quality of the courses.• Managed marketing campaigns for the courses Show less

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  Institute of Singapore Chartered Accountants (ISCA)

  Sept 2019 - Aug 2023

  Senior Professional Development Specialist (Assistant Manager)

  •Portfolio of more than 50 courses under ISCA Academy in various modes (Physical, Online, Hybrid and E-Learning). •Liaised with trainers on new course content curation and the continuous upgrading/improvement of courses. •Headed the planning and execution of several conferences, namely the yearly flagship conference, Budget & Tax Conference. •Involved in the creation of a brand new subscription based e-learning platform first launched in 2023. •Involved in the active marketing of courses/events, including curation of social media & EDM content. •Managed a Partnership & Sponsorship portfolio (around 40 partners). Show less