Jorge Camilo

Experience

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  C&L CPA Services

  Jan 2013 - Jan 2014

  Personal Computer Technician

  ● Configured and setup new machines using Acronis. ● Repaired and performed troubleshooting for hardware and software problems for client. ● Reported service requests to their respected vendors. ● Supported clients in resolving printer and scanning issues. ● Reset and unlocked accounts for users on Active Directory.

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  American Red Cross

  Jan 2015 - Jan 2016

  Technical Support Analyst

  ● Performed troubleshooting and initial configuration for mobile iOS and Android devices,BYOD and desktop and laptop computers, Cisco videoconferencing equipment, etc. ● Setup and gave tutorials to end-users on Cisco videoconferencing equipment and Skype for Business for presentations. ● Provided desktop and phone support to 500+ users regarding mobile devices, desktop hardware/software, and videoconferencing equipment. ● Maintained and provided control of hardware inventory. ● Processed incoming requests with the Helpdesk ticketing system. ● Created, reset, and unlocked accounts for users on Active Directory ● Created desktop and laptop images using smart deploy. ● Migrated users to new laptops and desktops, bringing over their data and profile settings. ● Upgraded and repaired computer hardware. ● Supported users in remote offices using Team Viewer and Remote Desktop. ● Resolved end-user issues with various applications. ● Reported service requests to their respected vendors (Dell, HP, IBM, Toshiba, etc.). ● Worked with print server to resolve end-user printing issues. Show less

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  Montefiore Health System

  Apr 2016 - May 2016

  Service Desk Analyst

  ● Provided a high level of service desk customer care in a high call volume environment. ● Identified issues and performed troubleshooting for client issues with iOS and Android mobile devices. ● Performed iOS and Android mobile device initial configurations. ● Trained end-users on how to optimize their mobile devices and utilize applications

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  NYU Langone Health

  May 2016 - Oct 2016

  Technical Support Analyst

  ● Maintained and supported all end-user hardware/software issues. ● Provided technical support for iOS and Android mobile devices. ● Trained end-users on how best to utilize their mobile devices/applications, desktop/laptops, and other equipment and software. ● Deployed hard drives into designated areas, and acclimated users to NYU server. ● Built / created hard drives to fulfil specific needs of end-users. ● Answered end-user questions pertaining, but not limited to NYU software / servers, mobile devices, etc. Show less

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  HBK Investments

  Dec 2018 - Dec 2018

  Desktop Support Analyst

  Migrated users,bringing over their data and profile settings

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  Millennium

  Jan 2019 - Mar 2019

  Desktop Support Analyst

  Moved users to new locations, setting up their computers, monitors, and other equipment to ensure everything was ready for use.Ensured all devices were properly connected, working, and set up for each user’s needs after the move.Checked that all user settings, files, and applications were successfully transferred and working in the new location.Worked with other teams to make sure the move went smoothly and quickly, solving any issues that came up along the way.

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  NYC Health + Hospitals

  Mar 2019 - May 2022

  Desktop Technician

  Desktop Support Specialist providing technical assistance for desktops, printers, scanners, and other IT equipment. Key responsibilities include:Serving as the primary contact for end-user support, troubleshooting desktop, device, and connectivity issues remotely or over the phone.Imaging, installing, diagnosing, and upgrading hardware, software, and operating systems to ensure optimal performance.Managing hardware/software lifecycle tasks (e.g., installation, upgrades, imaging) for workstations and peripherals.Utilizing diagnostic tools to resolve network, hardware, and software issues.Documenting service requests and resolutions in the incident management system.Key Accomplishments:Configured label printers for Jacobi and Kings County Hospitals and ambulatory facilities.Coordinated with Cerner/Northwell printing teams to implement printer solutions across hospital settings.Led Epic print mapping and device setup through Go Devices at Jacobi. Show less

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  SSM Health

  May 2022 - now

  SR TSC Epic Support Analyst

  Epic and Technical Support Specialist for all SSM facilities and employees, responsible for delivering comprehensive support in the following areas:Conducting in-depth analysis of workflows, report details, and technical issues related to Epic software to ensure optimal system performance.Adhering to and enforcing organizational policies, standards, and quality assurance protocols to maintain compliance and system integrity.Troubleshooting Epic-related issues, providing timely support to colleagues, and escalating complex issues to the appropriate teams for resolution.Leading training sessions and ensuring team members are informed and up-to-date on weekly Epic system updates and changes. Show less