Balziya Danabayeva

Experience

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  MonAmie.kz

  Nov 2008 - Apr 2009

  Sales Representative

  • Maximized sales by offering clients personalized value-added services• Maintained healthy client relationships and made product recommendations based on clients’ needs

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  Lanzhou University

  Sept 2012 - Jun 2013

  Russian Instructor

  • Developed Russian-language university curriculum for the MTCSOL post-graduate program, focusing on students’ output skills• Enriched learning by integrating special topics into lesson plans, including culture and history• Contributed to Chinese-Russian translation of promotional materials for establishing inter-university partnerships

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  INFIPLAY

  Nov 2013 - Jul 2014

  Project Manager

  • With an analytical mind, collected and managed daily operational game data • Oversaw launch of testing stages and daily operations of four web & mobile games• Worked with developers in the design and execution of in-game events and resolve players’ complaints; liaised between Moscow and Shanghai offices

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  101XP

  Aug 2014 - Dec 2015

  Business Development Manager

  • Based in China, monitored key competitors in the gaming industry and flagged situations meriting a change in the company’s business development strategy• Established new business partnerships and managed projects launched in Russian-speaking markets• Active participant in industry B2B exhibitions and conferences while setting up meetings to discuss potential new business partnerships

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  RBC

  Dec 2017 - Jan 2019

  Mobile Client Advisor

  ● Followed compliance routines, processes and controls to manage risk while completing transactions● Resolved client banking problems and took measures to prevent them from recurring● Worked with partners as one RBC team to deliver a superior customer experience● Educated clients on RBC’s online and mobile banking services, as well as providing solutions to their daily banking needs

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  CIBC

  Jan 2019 - May 2019

  Transaction Processor

  ● Adopted a client-oriented approach during communication with internal and external clients● Responded to external clients’ inquiries and requests following established procedures● Located internal client profiles to process financial transactions per legal requirements● Completed tasks in a regulated environment by ensuring financial risks were identified and mitigated

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  Elections Ontario

  May 2022 - May 2022

  Information Assistant

  ● Checked voter documents and ensured voters were at the correct polling station● Counted and reconciled ballots on election night

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  Centennial College

  Oct 2023 - Jun 2024

  Student Accounts Officer

  • ● Received and reviewed student refund applications to determine eligibility, verified accuracy of supporting documents● Drafted correspondence and maintained all student account information in the Banner Database System● Responded in-person and via email to student inquiries in a professional manner and in compliance with college regulations and procedures● Provided comprehensive administrative support to the department manager with daily activities and special projects● Updated the tracker excel file to reflect updates and progress on students’ refund requests Show less

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  Centennial College

  Oct 2024 - now

  Learning Centre Clerk

  • Provide administrative support to the Library and Learning Centre Department and assist Department Directors with their daily needs• Organize and upload college library documents into a departmental database• Accurately process monthly attendance, payroll records, vacation and lieu time records for the department and verify documented biweekly hours on timesheets• Assist in the new staff onboarding process as well as create requests for payment adjustments and process resignations with the payroll department• Manage office inventories including physical reconciliation and internal controls as well as purchasing of office supplies for the department; review cash reconciliation reports on a monthly basis• Work with finance and purchasing departments to renew library subscriptions and licenses Show less