Arthur Conoboy

Experience

• 

  Clark Foodservice Inc

  May 1998 - Feb 2001

  Tech Support

  Maintained local network, desktop computer environment and company website. Responsible for technical support of employee used technology, mainframe backups and pbx administration. Supported corporate office onsite and division offices remotely.

• 

  US Foods

  Feb 2001 - Oct 2018

  Lead design and support team within client technology in defining user endpoint requirements and standards. Created deployment strategies of software and hardware including automation and user subscribed methods. Held primary responsibility for addressing wide scale problems and resolutions in a strategic method with minimal interruption to business. Provided L3 technical support across organization. Managed IT training and education for technology teams within corporate office, service center, and 60+ division offices. Served as a bridge between client technology and security teams through coordinated efforts of system hardening, patching, and compliance reporting. Developed automated Windows Server lifecycle program for increased efficiency of patching within maintenance windows. Show less

  • Lead Desktop Design Analyst

    Aug 2015 - Oct 2018

  • Sr. Desktop Design Analyst

    Jun 2011 - Aug 2015

  • Desktop Design Analyst

    Sept 2010 - Jun 2011

  • Information Technology Manager

    Apr 2004 - Sept 2010

  • IS Analyst

    Feb 2001 - Apr 2004
• 

  IBM

  Oct 2018 - Feb 2024

  Designed client solutions by leveraging a combination of modern product knowledge and past experience to fit customer use cases including unique challenges. Delivered technical demos, workshops, proof of concepts/technology/value through customer engagements in a security setting across a broad portfolio of solutions within Threat Management and Digital Trust solutions. Served as SME for managing Windows and Mac environments within customer organizations including application deployment methods and integrations . Developed internal training programs for use within sales and technical teams at employer. Delivered group presentations at internal and customer engagements based around product education. Responsible for maintaining customer relationship as a technical advisor for SIEM strategy. Provided technical education and assessments of value on customer owned solutions. Maintained customer relationship by serving as a technical consultant. Lead conversations with clients to assess business and technical requirements. Responsible for processes related to defining, validating and designing technical criteria of proposed solutions within client organization. Managed long term support needs within critical situations, technical guidance and growth of solutions.

  • Sr. Security Brand Technical Specialist – Threat Management

    Feb 2022 - Feb 2024

  • Sr. Security Technical Specialist – MaaS360

    Jun 2020 - Feb 2022

  • Technical Specialist - Threat Management | QRadar

    Apr 2019 - Jun 2020

  • Technical Specialist - Endpoint Management | BigFix

    Oct 2018 - Apr 2019
• 

  SHI International Corp.

  Sept 2024 - now

  Security Solutions Engineer

  Providing technical expertise and support for SHI's Advanced Solutions Group (ASG). Helping organizations design, implement, and optimizing their security and technology solutions.