George Denning

Experience

• 

  Bridport Music

  Jul 2009 - Sept 2013

  Shop Assistant

  Being knowledgeable of market trends to ensure the best service was given, improving revenue. Using online services to value archived appreciating products, ascertaining as to whether a profit can be made. Devising an organised filing system of internet orders, so that a year’s worth of hard records may be kept safely for accessible future reference.

• 

  The Slug and Lettuce

  Jun 2013 - Nov 2015

  Bar Team Member

  Running a floor of 26 tables, ensuring each customer was content with the quality of product and service. Being familiar with a diverse menu of approximately 200 products, as well as being able to make informed suggestions to suit the customer’s desires. Being flexible in a variety of working environments, depending on the clientele. Successfully upselling products, increasing revenue for the company.

• 

  The Ropemakers

  Jul 2015 - Jun 2017

  Team Member

  Processing approximately 30 orders per hour on busy evenings at weekends, often individually taking more than £1000 over the course of the shift. Precise cashing up of tills, containing up to £3000 at the end of shift. Entrusted with opening and securely closing the venue. Nominated 5 times for the Bridport Food Service Awards 2016 for excellent customer service, in an establishment which was in the final 6 for British pub award’s community pub of the year 2016.

• 

  Farbridge

  Oct 2016 - Apr 2017

  Events Staff

  Setting up for events with particular directions from clients. Ensuring smooth running of event schedule for up to 130 guests. Attending to individual guest requests including dietary, medical and accessibility issues. Working long shifts of up to 14 hours, for 3 consecutive days.

• 

  SITEL UK LIMITED

  Jun 2017 - Nov 2017

  Technical Support Advisor

  Using initiative to clearly explain how to solve problems with approximately 700 John Lewis technological products. Building a rapport with customers to ensure that we kept their loyalty to the client company over the course of 3 calls per hour. Dealing with complaints and calmly resolving the issues. Ensuring that a high standard of service was upheld for the client company. Quickly learning the 7 computer systems and company policy. To the minute time management.

• 

  Vista Technology Support

  Nov 2017 - now

  • IT Helpdesk Manager

    Oct 2022 - now

  • Helpdesk Team Leader

    Oct 2020 - Oct 2022

  • Technical Call Vetting Helpdesk Engineer

    Nov 2017 - Oct 2020