Jason M.

Experience

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  Convergys

  Jul 2017 - Feb 2019

  Technical Support Specialist

  Provides assistance and guidance to end-users experiencing technical issues with Microsoft Accounts, softwares, hardwares (inc XBOX consoles). Diagnose and resolve technical problems to ensure smooth operation and functionality for customers. Responsibilities:1. Responding to and resolving customer inquiries and technical issues through phone and chat.2. Documenting and tracking support cases, ensuring accurate and timely resolution.3. Collaborating with other IT teams to escalate complex issues or unresolved cases.4. Conducting user training and creating support documentation to assist users in utilizing technology effectively.5. Keeping up-to-date with product knowledge and staying informed about industry trends and advancements.Skills and Qualifications:1. Strong technical aptitude and knowledge of computer systems, networks, software, and hardware.2. Excellent problem-solving and analytical skills to diagnose and resolve technical issues.3. Effective communication skills to interact with users of varying technical abilities and provide clear instructions.4. Patience and customer-centric approach to ensure a positive support experience.5. Ability to work in a fast-paced environment, prioritize tasks, and manage multiple support cases simultaneously.6. Continuous learning mindset to stay updated with the latest technology trends and solutions. Show less

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  Altonda Int'l Business Solutions, Inc.

  Mar 2019 - Mar 2020

  Software Developer

  Specializing in point of sale (POS) systems that responsible for designing, developing, and maintaining software solutions that facilitate sales transactions and streamline business operations at the point of sale specifically for Philippine-based clothing brands known for its trendy and fashion-forward clothing like Penshoppe, Oxygen, Memo, and Regatta.Responsibilities:1. System Design and Development: Designing and developing software applications for point of sale systems, including user interfaces, transaction processing, inventory management, and reporting functionalities.2. Testing and Quality Assurance: Conducting thorough testing of the software, including unit testing, integration testing, and user acceptance testing, to ensure high quality, bug-free applications.3. Bug Fixing and Maintenance: Investigating and resolving software defects or issues reported by end-users, and providing ongoing maintenance and support for deployed systems.4. Documentation: Creating technical documentation, including design specifications, user manuals, and release notes, to assist users and support teams in understanding and utilizing the software effectively.Skills and Qualifications:1. Proficiency in Programming: Strong programming skills in languages such as C#, Visual Basic.NET, PHP, along with experience with relevant frameworks and libraries.2. Database Knowledge: Familiarity with database systems, SQL queries, and data modeling for efficient data management and reporting.3. Retail Domain Knowledge: Knowledge of retail business processes and point of sale operations, including inventory management, pricing, promotions, and sales reporting.This description provides a general overview, and the specific requirements for a software developer in a point of sale system may vary depending on the company and the nature of the POS system being developed. Show less

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  Xentra Infotech Solutions Inc.

  Apr 2020 - now

  Senior Software Developer

  Expertise in developing software solutions using .NET Core framework. Responsibilities:1. Software Development: Designing, coding, testing, and debugging software applications using the .NET Core framework on the Linux platform.2. System Integration: Integrating software applications with Linux-based systems, libraries, and APIs to ensure seamless functionality and compatibility.3. Troubleshooting and Bug Fixing: Investigating and resolving software defects or issues reported by users or quality assurance teams, providing timely bug fixes and patches.4. Deployment and Maintenance: Participating in the deployment of software applications on Linux servers, monitoring their performance, and providing ongoing maintenance and support.Skills and Qualifications:1. Linux Operating System: Strong understanding of the Linux operating system, including command-line proficiency, file system management, and shell scripting.2. .NET Core: Proficiency in developing software applications using .NET Core framework, including knowledge of C#, ASP.NET Core, Entity Framework Core, Decisions workflow (no code automation) and related technologies.3. Database Integration: Familiarity with database systems, particularly those commonly used with .NET Core applications (MySQL), including data modeling and querying.4. Continuous Integration with 3rd Party Software for existing clients like Yodlee, Plaid, Dwolla, Equifax, Sales Force, Euronet.5. Streamline and automate various aspects of casino operations (CMS) that facilitate the efficient management of a casino's daily activities, including gaming operations, customer management, reporting, and financial transactions. Show less