
Amie Limbrick
Receptionist

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About me
Senior Manager Accessibility & Inclusion
Education

Epsom Girls Grammar School
2008 - 2012Activities and Societies: School Community Committee (Prefect), Epsom House Board of Trustees Representative, Student Mediator, Sports Committee Member, Waka Ama (Captain), Dragon Boating, Life Saving, Softball, Road Race, Malaysian Cultural Group, German Cultural Group, School Christian Group.

Cardiff University / Prifysgol Caerdydd
2016 - 2017Certification of Lean Six Sigma Competency Green Belt
The University of Auckland
2013 - 2017Bachelor of Commerce - BCom Operations and Supply Chain ManagementFirst in Class: OPSMGT 258: Business Process DesignHonour Roll:INFOSYS 110: Business SystemsOPSMGT 258: Business Process Design

The University of Auckland
2013 - 2017Bachelor of Health Sciences (BHSc) Population Health
Experience

Ryman Healthcare
Oct 2012 - Feb 2013Receptionist
Auckland Council
Mar 2013 - Mar 2016Receptionist
Jun 2013 - Mar 2016Lifeguard
Mar 2013 - Mar 2016

Campus Living Villages
Jan 2015 - Dec 20160.5 FTE role where the primary responsibility is acting as the Duty Manager on call for emergencies. These cases are related to 547 students who reside at two student residences, and are escalated by a team of Residential Advisors whom I support.In addition to this I contribute to The University of Auckland Wellbeing Portfolio by implementing best practice methods in these two facilities.
Area Officer
Jan 2016 - Dec 2016Summer Assistant
Nov 2015 - Jan 2016Residential Assistant
Jan 2015 - Nov 2015

ASB Bank
Apr 2016 - Jul 2024- Collaborated with key industry groups to understand and address emerging concerns, define the accessibility strategy, build stakeholder engagement and drive the agenda.- Championed community needs in response to banking service and industry changes. - Managed and delivered the vulnerability and accessibility communications and engagement plan. - Led improvements in the accessibility of customer communications across channels.- Led initiatives to enhance the bank’s capability to recognise and respond to customer vulnerability and accessibility needs, with a focus on bank processes and feedback loops. Show less - Translated strategic initiatives into actionable roadmaps for the cross-functional squad I led and stakeholders. - Provided vision and direction throughout the delivery cycle, including requirement creation and backlog prioritisation to achieve rapid iterative delivery of new features and solutions.- Created change plans, communications and training, while supporting inbox and intranet content management.- Collaborated across the bank to ensure the successful implementation of large-scale transformation initiatives.- Implemented risk management strategies to ensure regulatory compliance and adherence to program timelines. Show less - Facilitated process discovery and mapping to identify opportunities for improvement.- Designed human-centred solutions to optimise efficiency and achieve business objectives.- Established large-scale transformation programs, with effective governance processes and reporting. - Designed and managed prioritisation processes to achieve strategic priorities within budgets and timeframes. - Led successful process improvements, system migrations and product rationalisation projects. - Supported the Program Management Office by organising executive and steering committee meetings, delivering high-quality reporting and documentation, event planning, and managing budgets and purchase orders. Show less
Senior Manager Accessibility & Inclusion
Jan 2023 - Jul 2024Implementation Manager (Product Owner)
Aug 2021 - Jan 2023Business Analyst
Jul 2017 - Aug 2021Strategy Analyst
Nov 2016 - Jun 2017Business Analyst
Apr 2016 - Oct 2016

Synergia Ltd
Mar 2017 - Jun 2017Student Intern
Licenses & Certifications
- View certificate

ASB ALL: One Step Ahead Leadership - Empowerment Over Control
LinkedInMar 2022
Honors & Awards
- Awarded to Amie LimbrickRetail Banking Excellence Award nominee ASB Jun 2021
- Awarded to Amie LimbrickRetail Strategy and Transformation Individual Brilliance Award winner ASB Oct 2020
Volunteer Experience
Running guide
Issued by Achilles International on Sept 2023
Associated with Amie Limbrick
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