Firas Lafi

Experience

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  InterContinental Hotels Group (IHG®)

  Apr 2009 - Dec 2012

  IT Supervisor

  • Administrating the company's IT network, servers and security systems.• Investigating and diagnosing network problems.• Collecting IT usage stats and making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions.• Help employees with their computer needs, like setting up new users and managing back-up, security and passwords.• Monitoring the company's internet policies and email use.• Problem solving whenever the network goes down.Manages the following systems:SUN (accounting system).Materials Control.HR system (Bayan).Opera (Front Office System).Micros (Point Of Sale).Vingcard (Lock System)• Maintain up-to-date inventory of hardware (PCs, Printers, and POS Stations).• Maintain, Manage & configure the network and cabling; Wire & Wireless.• Familiar with All Hotel Application such as Fidelio FO, SC, Sun Back office, Micros 9700 Point of Sales System, Sky Payroll & Personnel System, Engineering Management system, High Speed Internet Access, Food & Beverage materials system, CISA locks system, Vingcard locks system and Nortel Meridian PABX.• Familiar with all Microsoft operating Systems applications & Servers , Windows 2000 server & 2003 Server, Active directory , Exchange Servers, ISA Servers and many more. Show less

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  Sutherland Global Services

  Dec 2012 - Apr 2013

  IT Consultant

  Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. • Uses advanced troubleshooting skills. • Courteously obtain and convey concise problem information for external and internal service personnel. • Provide accurate and timely logging of problems and resolution for problems in the Clarify problem management database. • Escalate problems as appropriate following HD procedures. • Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with customers during the problem resolution process. • Utilizes superior customer service skills. • Solve problems on Windows and Macintosh platforms with equal proficiency. • Perform HD expeditor functions as assigned. Show less

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  InterContinental Hotels Group

  Apr 2013 - May 2019

  IT Manager

  Achievements Build good relationship with the owning company and driving the technology department to the result Upgrade and relocate hotel network infrastructure and data center with the minimum system downtime. Passing all IT audits every month with high results in the region Involved and support owner group of companies with converting three hotels in 2014,2015,2017 Started hotel room renovation in May 2017 and got the high tech approved ready to setup in the hotel (Bluetooth Media hubs, Telephone system upgraded door bills, upgraded TV Digital DVB-T head end. RFID Tessa door locks and access control Responsibilities:• Managing and handling all technologies under IT department.• Managing budget and maintaining statistical and financial records for IT department.• Controlling IT and Telecommunications expenses in the hotel• Managing all IT requirements, supplies, vendors and AMC’s• Managing and distributing system user authorizations, user rights• Establishing and enforce security policies to protect an organization’s computer infrastructure, networks and data using proper tools and creative techniques. • Monitoring computer networks for security threats or unauthorized users by security records • Monitoring and configuring Firewalls , routers ,Win Servers ,ISA, SQL ,LAN,WAN, Virtualization • Install and Administrate Hotel Applications OPERA, MICROS, SAP, SUN, FBM, OASYS, PAYTRAX, EFPM5, TIGER TMS.RMS,GRS.• Excellent Knowledge of AVAYA IP, Nortel, Alcatel systems and cisco, juniper network equipment’s( IT Project Manager) Championing all Hotel IT projects, Projects: (IP CCTV upgrade, ANPR, Access Control, Rooms RFID Ving card, Tessa, CISA Door Locks. Data center relocation and upgrade, New Network infrastructure, AVAYA telephone system setup .Replacing WAN and LAN equipment with the required configuration. Replacing old OS Servers with latest OS and required software’s, New WiFi Network infrastructure, IP TV and Head end TV system Triax. Show less

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  RETAILBIG

  Nov 2019 - May 2023

  Business Development Manager

  Business Development and Sales Manager:• Setting goals and developing plans for business and revenue growth • Researching, planning, and implementing new target market initiatives• Pursuing leads and moving them through the sales cycle , Developing quotes and proposals for prospective clientsDigital Marketing: • Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns. • Designs, builds, and maintains our social media presence. • Identifies trends and insights and optimizes spend and performance based on the insights.• Collaborates with internal teams to create landing pages and optimize user experience. Account Manager:• Manage CRM , distribute job activities to the assigned teamwork and follow up asper project time line • Client service and Service delivery management Show less

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  Figtreeventures

  Oct 2022 - Jan 2024

  IT Manager