Benjamin Onabanjo

Experience

• 

  Wetland guest inn

  May 2012 - Jul 2012

  Executive Receptionist
• 

  Stanbic IBTC

  Mar 2013 - Sept 2014

  Compliance Officer

  Legacy KYC Project (Team Leader)• Responsible for the successful management of 8o team members and collate their daily report.• Managed the holistic data of the regularization processes of Legacy KYC project.• Team lead the unit made up of 5 different units made of at least 20 KYC officers in a group.• Supported in preparation of the last report the report for • Supported the maintenance of a centralized KYC Database for all accounts opened from business inception to 18th July 2011.• Supported the maintenance of a centralized DOCUMENTS MANAGEMENTS SYSTEM.• Provided supported for the logical and systematic indexing and archival of legacy KYC accounts documentation.• Supports first, second and third level customer KYC documentation validation.• Provided critical support for the retrieval of customer KYC documentation.• Legacy KYC accounts documentation Database Management.• Legacy KYC accounts data modification/editing on CORE BANKUING APLPLICATION (FINACLE 10.1).• Provided critical support for bank wide categorization and regularization of over 300,000 accounts that are not compliant in line with CBN Know Your Customer requirements. • Provided core support for scientific indexing and logical packing of over 500,000 legacy accounts documentation Show less

• 

  Stanbic IBTC

  Nov 2015 - Sept 2021

  • Robust business intelligence reporting and analytics to enablers, key stakeholders and management, for strategic consideration and forward-looking Business decisions• Make informed decisions, drive business growth and customer centricity through customer data analysis and data visualization.• Requirement gathering and analysis, develop relationship with partners, working with them to optimize and enhance our integration systems• Develop from time to time problem solving initiatives as the need may arise in the face of a fast changing financial regulations and expectations as the case may be• Provide support to the Bank's branch network across the 6 Geo-Political Zones in Nigeria from an operational perspective.• Develop and drive cost optimization strategies that ensure quality service at the cheapest possible pricesManage the resolution of BVN related issues bank wide and also providing guidance• Coordinate projects and exercises aimed at improving Branch Operations and ensuring compliance. This includes Mandates, E-references, KYC Compliance, AVR Tracking, Digital channel usage and support etc.• As part of my role, I liaise and engage 6- Senior Zonal Operations Managers, 18 Regional Operations Managers and over 150 Service Supports Heads in delivering Business intelligence reporting to stakeholders and management and problem solving Show less • Attend to all customers' request and resolve within the agreed SLA. • Use of CRM application softwares, Remedy console to log all complaints to be resolved by back office and follow up till resolved. • Keeping records of customers requests and ensure total reconciliations of all outstanding before EOD. • Manning the front desk and treating all queries appropriately and escalate accordingly and when necessary to the team lead.• Attend customers credit, debit and other transactional cards requests within the agreed SLA. • Lend Support to the general operations of the bank. Show less • 2nd level support to bankwide ATM custodians, providing critical solutions. • End to end support for all escalated faults and vendor engagement • Oversees ATM activation and decommissioning • Reconcile general online queries logged on remedy console. Offering real time solutions to queries.• Resolve card complaints(transactional complaints) on ACI Universal payment(Postilion Portal)• Provided backend support to branch users on PayDirect.• Resolve Mobile banking and mobile money issues.• Card Linkage; linking customer’s account number to their card.• General reconciliation on card issues, mobile wallet/money and Mobile banking• Serve as second level technical support on E-business platforms. Show less • Managed a team of 40 members and handling effectively the holistic database of the project in preparation for the transformation of a leading bank core program software.• Analysis of spooled data from the bank database(MIS Finance)• Managed and coordinated day to day activities reports of the team members• Ensured quality assurance in cleaning the biometrics database of all accounts opened from bank inception till date• Worked with the project manager in ensuring 100% compliance and clean-up of holistic accounts opened from inception till date• Captured of customer’s data from BVN forms• Indexing captured data in an excel spreadsheet• Served as collation officer of all captured data for quality assurance• Used of Finacle core v10.1 to check customer’s mandate• Monitored the upload via MIS spool and keep track of the updated data• Acted as collation officer of all reports• Used of DMS to compare the indexed data from BVN forms Show less

  • Lead Operations Excellence

    Jul 2018 - Sept 2021

  • Client Service Executive

    Jan 2017 - Jul 2018

  • Digital Channels Technical Support Officer

    Jul 2016 - Dec 2016

  • Data Analyst, Finacle Data Clean-up Project

    Nov 2015 - Jun 2016
• 

  Standard Bank Group

  Oct 2021 - now

  Business Data Analyst

  Business Analysis and Intelligence. Provide insight to Business through analytics.Business Clients Relationship Management